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- Tasks: Provide 1st and 2nd line IT support to over 200 users daily.
- Company: Join a dynamic team dedicated to delivering top-notch IT services.
- Benefits: Enjoy 25 days holiday, private healthcare, and a shopping discount card.
- Why this job: Be part of a supportive culture while enhancing your tech skills and problem-solving abilities.
- Qualifications: Strong IT knowledge, customer focus, and excellent communication skills required.
- Other info: Weekend support on a rota basis; access to your own vehicle is necessary.
The predicted salary is between 30000 - 42000 £ per year.
As IT Support Analyst, your role will be to provide IT helpdesk (1st and 2nd line) support to over 200 users performing daily network tasks and ensuring the IT service is consistent and adequately supported. This is a full-time office-based role and your working hours will be Monday-Friday 8am-5pm with an hour for lunch. You will be required to provide weekend support on a rota basis. Due to the location of our client, you will need to have access to your own vehicle.
Key responsibilities include:
- Install, maintain, and upgrade all IT related equipment across the business.
- Provide general support and excellent service to all users and deal with support queries effectively and in good time to reduce staff downtime.
- Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed.
- Maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system.
- Install, maintain, repair, and upgrade all telephone equipment and ensure the IT department provides an uninterrupted efficient service of communication.
- Support and train new colleagues within the department.
- Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule.
- Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources.
- Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
Skills, know-how and experience required:
- Comprehensive knowledge of IT software.
- Flexible attitude with strong customer focus.
- Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers.
- Ability to effectively prioritise workload.
- A curiosity and keen interest about emerging technologies.
- An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.
Remuneration & Benefits:
- 25 days holiday plus bank holidays.
- Death in service.
- Company pension.
- Private health care.
- Shopping discount card.
- Medicash scheme.
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
IT Support Analyst employer: Trapeze Recruitment Services Limited
Contact Detail:
Trapeze Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and software that are widely used in the industry. Being able to discuss your experience with these tools during an interview can demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. You might be asked to resolve a technical issue on the spot, so being prepared can give you an edge.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated technical information to non-technical users. This is crucial for the role, as you'll need to assist a diverse range of colleagues.
✨Tip Number 4
Research emerging technologies relevant to IT support. Being knowledgeable about the latest trends can help you stand out and show your enthusiasm for continuous learning in the field.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in helpdesk roles. Emphasise your skills in troubleshooting, customer service, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your ability to explain technical issues in simple terms and your proactive approach to problem-solving. Show enthusiasm for the position and the company.
Highlight Relevant Skills: In your application, clearly outline your comprehensive knowledge of IT software and your flexible attitude towards customer service. Use examples from past experiences to demonstrate your strong interpersonal skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst.
How to prepare for a job interview at Trapeze Recruitment Services Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with IT software, troubleshooting techniques, and any relevant certifications. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Demonstrate Customer Service Excellence
Since the role requires strong customer focus, be ready to share examples of how you've provided excellent service in previous positions. Use specific scenarios where you resolved issues or helped users understand technical problems in simple terms.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of past challenges you've faced in IT support and how you approached them. This will show your proactive attitude and aptitude for improving services.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about their current IT projects or how they measure success in the IT Support team. This shows your enthusiasm and willingness to contribute.
