Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support and resolve software issues for customers daily.
- Company: Join a leading software corporation known for innovation and customer service.
- Benefits: Enjoy hybrid working, 25 days holiday, private health, and a generous pension.
- Why this job: Gain valuable tech skills while contributing to a supportive team with growth opportunities.
- Qualifications: Strong communication skills and a passion for technology are essential; ITIL knowledge is a plus.
- Other info: Receive training on software products to kickstart your career in tech support.
The predicted salary is between 24000 - 32000 £ per year.
A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. This unique and exciting opportunity is offering a salary up to £28,000 + hybrid working + excellent benefits to join an established team with career progression opportunities.
Responsibilities:
- Responsible for day-to-day 1st line application support.
- Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA.
- Support for all project releases and code fixes following ITIL change and release principles.
- Working alongside Problem management function, identifying and mitigating trends.
- Documenting processes and producing user guides or other artefacts that support the change management function.
- Maintaining and enhancing practical and operational relationships with third party suppliers.
- Working with the testing team and business to scope and schedule testing activities.
Core skill set:
- A strong communicator with proven experience in customer experience is essential.
- An interest in technology software products is preferred.
- CompTIA A+ or equivalent is desirable.
- ITIL v3/v4 Foundation is desirable.
- Basic Windows troubleshooting skills is essential.
- Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.
Benefits:
- 25 days holiday + bank holidays
- Life style allowance
- Pension 10%
- Private Health
- Career development/training
Software Support Analyst employer: Intec Select Limited
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as they are crucial for the role. Understanding how to manage incidents and service requests effectively will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your Windows troubleshooting skills. Being able to demonstrate your ability to resolve common technical issues will show your potential employer that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Highlight specific examples where you've successfully resolved issues or improved customer satisfaction, as this is key for a Software Support Analyst.
✨Tip Number 4
Show your enthusiasm for technology by staying updated on the latest software trends and tools. This will not only help you in the role but also impress the hiring team with your passion for the industry.
We think you need these skills to ace Software Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical skills you possess. Emphasise your communication abilities and any previous roles that involved first-line support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and the software industry. Mention why you're interested in this specific role and how your skills align with the job description.
Showcase Technical Skills: If you have any certifications like CompTIA A+ or ITIL, be sure to mention them. Highlight your basic Windows troubleshooting skills and any experience with technical authoring, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Software Support Analyst.
How to prepare for a job interview at Intec Select Limited
✨Show Your Customer Service Skills
As a Software Support Analyst, strong communication and customer service skills are essential. Be prepared to share examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Your Interest in Technology
Since the role involves working with software products, express your enthusiasm for technology. Discuss any relevant projects or experiences that showcase your interest and understanding of software applications.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL change and release principles is beneficial for this position. Brush up on these concepts before the interview and be ready to discuss how they apply to your previous roles or how you would implement them in this job.
✨Prepare for Technical Questions
Expect questions related to basic Windows troubleshooting and technical authoring. Review common troubleshooting steps and think about how you would document processes or create user guides to support customers effectively.
