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- Tasks: Provide remote and on-site IT support, troubleshoot issues, and manage client requests.
- Company: Join a reputable IT support business known for excellent customer service and employee development.
- Benefits: Gain hands-on experience, receive extensive training, and enjoy a clear career progression in IT.
- Why this job: Perfect for tech enthusiasts eager to solve problems and build a long-term career in IT support.
- Qualifications: A passion for IT, strong communication skills, and a full UK driving licence are essential.
- Other info: Willingness to travel to client sites is required; this role offers rapid growth opportunities.
Hours: Monday - Friday (office hours with the requirement to travel to clients' sites)
Experience: IT Support, Technical Support, Service Desk, Helpdesk, Service Delivery, Service Technician, 1st Line Support, 2nd Line Support, Troubleshooting, Customer Service
Opportunity: Thompson & Terry Recruitment are excited to be working with our service driven IT Support client as they look for an intelligent and ambitious Trainee IT Support Engineer to join their team, as a result of expansion.
As Trainee IT Support Engineer, you will work within a small team of technical experts to provide both remote and on-site technical support for an exciting and varied client base both locally and in London. Being the first point of contact for clients and customers reporting their IT or technical issues, the successful Trainee IT Support Engineer will be responsible for logging IT tickets received over the telephone, via email and through the client portal.
Whilst learning on the job, day-to-day duties in this role will include taking ownership of support requests and efficiently delegating complex enquiries, general IT diagnosis and troubleshooting, fault-fixing, maintaining and installing IT systems, and working towards SLAs to ensure complete customer satisfaction at all times.
Whilst this position is at trainee level initially, the role has become available as the result of expansion and our client offers real scope to relatively quickly grow into a confident 1st Line IT Support Engineer and beyond to a senior level. Our client has a track record for training and developing passionate IT candidates over many years.
The ideal candidate will be a strong communicator, love working with clients and be passionate about IT, but also really want to build a long-term career within IT Support and be willing to really throw themselves into this rapid growth.
The Company: Thompson & Terry Recruitment’s client are a well-established and highly reputable IT support business, with a fantastic track record for delivering customer service excellence but also proactively ensuring their clients' IT Systems deliver so they can focus on their business.
Whilst work-life balance is important to our client, the nature of their client base does mean the successful candidate must be willing to regularly travel and really throw themselves into often complex IT issues. Our client is dedicated to providing a supportive and truly people-first place to work and as such, will offer candidates lots of training, which will result in a genuine career path within IT support, whilst gaining hands-on experience and learning first-hand.
Requirements:
- A genuine love for IT and willingness to really learn with the ambition to build a long-term career in the business
- A natural problem solver with excellent customer service skills and genuinely enjoy dealing directly with clients
- Full UK Driving license with the willingness to regularly travel to clients' sites
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment, are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.
Trainee IT Support Engineer employer: Thompson & Terry
Contact Detail:
Thompson & Terry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to navigate ticketing systems and remote support applications will give you a head start in the role and show your enthusiasm for the position.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice diagnosing and resolving common IT issues, as this will not only prepare you for the job but also demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Network with current IT support professionals. Engaging with people in the industry can provide valuable insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Showcase your passion for IT through personal projects or volunteer work. Whether it's building a website or helping friends with tech issues, real-world experience can set you apart from other candidates.
We think you need these skills to ace Trainee IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, technical support, or customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to build a long-term career in this field. Mention specific experiences that demonstrate your problem-solving skills and customer service abilities.
Highlight Relevant Skills: In your application, emphasise skills such as troubleshooting, fault-fixing, and communication. Provide examples of how you've successfully resolved technical issues or supported clients in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thompson & Terry
✨Show Your Passion for IT
Make sure to express your genuine love for IT during the interview. Share any personal projects or experiences that highlight your enthusiasm and commitment to learning in the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Employers are looking for candidates who can think critically and solve problems efficiently, so be ready to showcase your troubleshooting abilities.
✨Highlight Customer Service Experience
Since this role involves direct client interaction, emphasise any previous customer service experience you have. Discuss how you handled difficult situations and ensured customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready to Discuss Travel Willingness
As the job requires regular travel to client sites, be prepared to talk about your flexibility and willingness to travel. This shows that you understand the job requirements and are committed to meeting them.
