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- Tasks: Provide hands-on IT support and manage systems in an educational setting.
- Company: Join a dynamic tech team focused on impactful projects in the education sector.
- Benefits: Enjoy a collaborative work environment with opportunities for skill growth and development.
- Why this job: Be part of meaningful IT projects that enhance educational experiences while solving real-world problems.
- Qualifications: Experience in 2nd/3rd line IT support, preferably in a school environment, is essential.
- Other info: DB Clearance is required; must be based in the UK and eligible to work.
The predicted salary is between 36000 - 60000 £ per year.
Our client is on the lookout for a sharp, hands-on Support Engineer to join their experienced tech team. If you're someone who enjoys solving technical problems and being part of impactful IT projects, this could be a great fit.
You'll be based in London, providing day-to-day support to users while also contributing to a wide range of projects built around Microsoft and cloud-based platforms. This is an on-site role working in an educational related sector, thus any school/educational related experience is highly desirable as well as DB Clearance.
Your day-to-day:
- Supporting and managing systems like Active Directory, Microsoft 365, Windows Server, VMware, and general security tools
- Working on technical projects, from upgrades to cloud migrations
- Acting as a go-to for 2nd/3rd line support issues
We’re looking for someone who:
- Has solid experience in a 2nd/3rd line IT support role ideally in a school setting
- Is keen to grow their skills in Azure, AD, and Microsoft cloud services
- Can work independently in a technical and fast-paced environment
- Communicates clearly and professionally
- Is based in the UK, eligible to work, and able to pass a security check
- Having worked in an educational services environment would be an advantage.
Interested? Send your CV over ASAP.
Support Engineer / education employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer / education
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft 365, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in the education sector, especially if you've worked in a school environment. This will show that you understand the unique challenges and requirements of providing IT support in educational settings.
✨Tip Number 3
Prepare to discuss specific technical projects you've been involved in, particularly those related to cloud migrations or system upgrades. Sharing concrete examples will help illustrate your problem-solving skills and technical expertise.
✨Tip Number 4
Since communication is key in this role, practice articulating complex technical concepts in simple terms. This will not only help you in interviews but also demonstrate your ability to support users effectively.
We think you need these skills to ace Support Engineer / education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in educational settings. Emphasise your skills with Active Directory, Microsoft 365, and any cloud services you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for education and technology. Mention specific projects or experiences that demonstrate your problem-solving abilities and technical expertise.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you provided 2nd/3rd line support, especially in schools or educational institutions. This will show that you understand the unique challenges of the sector.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at IT Talent Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with systems like Active Directory, Microsoft 365, and Windows Server. Highlight specific projects you've worked on, especially those related to cloud migrations or upgrades, as this will demonstrate your hands-on expertise.
✨Emphasise Educational Experience
Since the role is in the education sector, make sure to mention any relevant experience you have in schools or educational environments. This could set you apart from other candidates and show that you understand the unique challenges of IT support in this field.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you convey your problem-solving skills effectively.
✨Communicate Clearly and Professionally
As a Support Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will show your ability to interact professionally with a diverse range of users.
