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- Tasks: Coordinate tours and support guides for North American visitors in the UK.
- Company: Join Grand Circle Corporation, a leader in international travel for over 60 years.
- Benefits: Enjoy competitive salary, travel deals, and extra vacation days.
- Why this job: Be part of a dynamic team and make a real impact in travel experiences.
- Qualifications: 2+ years in admin roles, fluent in English, and strong people skills required.
- Other info: Office-based in Glasgow with occasional remote work options.
The predicted salary is between 28800 - 43200 £ per year.
Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.
We are currently seeking candidates for the following position:
Program Services Coordinator
Location: Glasgow, UK
The successful candidate will be responsible for administrative and financial processes to support trip leaders delivering tours to North American visitors to the UK, and supporting the wider team to address quality issues, in pursuit of our company’s excellence goals.
Responsibilities include:
- Preparing all paperwork necessary for Tour Guides prior to the tour
- Promoting quick responses and strong relations with Tour Guides
- Data entry and database management to ensure accuracy of company systems
- Processing completed paperwork from Tour Guides following the end of their tour
- Ensuring all trip leaders and vendors are paid correctly
- Coordinating logistics for Tour Guide hiring, training trips, and business meetings
- Preparing materials for Tour Guides in the off season to ensure a strong start to the season
- Offering 24/7 emergency support for all guides (on a rotation schedule)
What we offer:
- Competitive salary
- Incentive Bonus based on targeted results
- 3 days on top of regular vacation days
- Reimbursement of public transportation cost (with max cap)
- Merit increase based on performance
- Personal and Professional Growth – Available on request
- Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
- Travel Deals – WORLDWIDE GC Tour packages available at discounted price
- Referral Bonus
- Full training program onsite
- Unique Corporate Culture
- Working as part of an international team (exposure to colleagues in worldwide offices)
Requirements:
- 2+ years of experience in a busy, diverse administrative role preferred.
- Fluent English written and spoken (Company official language: English)
- Proficient with Microsoft Office package (especially Excel)
- Strong People Skills & Customer Care Oriented
- Self-starter who is able to respect deadlines and prioritise
- Demonstrated success in making tough decisions and taking risks
- Passion for travel
Please note this role is office based in the centre of Glasgow (limited scope to work from home occasionally).
Please submit your application in English to: Louise Jackson ljackson@oattravel.com
We will contact only those candidates who fulfil requirements above.
Program Service Coordinator (Tour Leader Coordinator) (Glasgow) employer: Grand Circle Corporation
Contact Detail:
Grand Circle Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Service Coordinator (Tour Leader Coordinator) (Glasgow)
✨Tip Number 1
Familiarise yourself with the travel industry, especially focusing on the needs and preferences of North American travellers aged 50-plus. Understanding their expectations will help you connect better with the team and demonstrate your passion for travel during any discussions.
✨Tip Number 2
Highlight your administrative skills by preparing examples of how you've successfully managed logistics or coordinated events in previous roles. This will show that you can handle the responsibilities of a Program Service Coordinator effectively.
✨Tip Number 3
Network with professionals in the travel and tourism sector, particularly those who have experience with tour guiding or coordinating. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail, as strong people skills are crucial for this position. Think of specific instances where you resolved issues or improved relationships, as these stories will resonate well during interviews.
We think you need these skills to ace Program Service Coordinator (Tour Leader Coordinator) (Glasgow)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Program Service Coordinator position. Tailor your application to highlight relevant experience and skills that match what Grand Circle Corporation is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in busy environments. Highlight your proficiency with Microsoft Office, especially Excel, and any relevant customer care experience.
Write a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with the company's mission. Mention specific examples of your people skills and ability to manage multiple tasks effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is professional and reflects your attention to detail, which is important for the role.
How to prepare for a job interview at Grand Circle Corporation
✨Know the Company Inside Out
Before your interview, make sure to research Grand Circle Corporation thoroughly. Understand their mission, values, and the specific services they offer, especially in relation to international travel for North Americans aged 50-plus. This will help you align your answers with their goals.
✨Highlight Relevant Experience
Since the role requires at least 2 years of experience in a busy administrative position, be prepared to discuss your previous roles. Focus on specific examples where you've successfully managed logistics, supported teams, or handled customer care, as these are crucial for the Program Service Coordinator position.
✨Demonstrate Strong People Skills
As this role involves working closely with Tour Guides and other team members, showcase your strong interpersonal skills during the interview. Share examples of how you've built relationships and resolved conflicts in past roles to illustrate your ability to work well with others.
✨Show Your Passion for Travel
Since the company is focused on travel, express your enthusiasm for the industry. Share personal travel experiences or how you stay updated on travel trends. This will demonstrate that you're not just looking for a job, but that you're genuinely interested in contributing to the company's mission.
