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- Tasks: Support users with the MSS system and develop custom programmes.
- Company: Join a dynamic SME in Surrey with a strong focus on IT solutions.
- Benefits: Enjoy hybrid working and an excellent benefits package.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Strong communication skills and a proactive, detail-oriented mindset are essential.
- Other info: Opportunity to work independently while gaining valuable IT experience.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting an IT Support professional for a super SME based in Surrey. Excellent benefits package and hybrid working.
Responsibilities:
- Collaborated with users to gather and define business requirements related to the MSS system and, where applicable, its subsidiary systems.
- Developed custom programs to integrate with the MSS platform and associated systems, based on detailed specifications. Technologies used include Oracle SQL, Microsoft SQL, Unix, C#, MSS Letters, MSS configuration, RPA, Datastore DSX, and Transform.
- Conducted thorough testing of developed programs prior to deployment to ensure they met agreed specifications and user expectations.
- Worked closely with users to support their understanding of the MSS system and internally developed applications, providing guidance and clarification where needed.
- Provided support for resolving issues related to in-house software solutions and third-party applications.
- Assisted in resolving Sopra service tickets in coordination with the IT Service Desk.
Key Skills & Experience:
- Strong written and verbal communication skills, capable of conveying complex technical concepts to both technical and non-technical stakeholders across various levels of the organization.
- Highly proactive and detail-oriented with a positive, solution-focused approach.
- Proven analytical and problem-solving abilities, with strong attention to detail.
- Self-motivated, well-organized, and able to work independently under minimal supervision.
- Solid understanding of the Sopra MSS system and its applications.
If your application is successful, you will be contacted shortly.
IT SUPPORT ASSISTANT employer: E-Personnel Recruitment
Contact Detail:
E-Personnel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ASSISTANT
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Oracle SQL and C#. Having a solid understanding of these tools will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Research the company and its MSS system. Understanding how they use this system and its applications will allow you to tailor your discussions and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving abilities and attention to detail. Be ready to discuss specific situations where you've successfully resolved technical issues or supported users.
✨Tip Number 4
Practice your communication skills, especially in explaining complex technical concepts to non-technical stakeholders. This is crucial for the role, so consider role-playing scenarios with a friend or family member to build your confidence.
We think you need these skills to ace IT SUPPORT ASSISTANT
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the IT Support Assistant role. Make note of the key responsibilities and required skills, such as experience with Oracle SQL, Microsoft SQL, and the Sopra MSS system.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your problem-solving abilities and any experience you have with the technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a good fit for the role. Mention specific examples of how you've successfully supported users or resolved technical issues in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at E-Personnel Recruitment
✨Understand the MSS System
Make sure you have a solid grasp of the Sopra MSS system and its applications. Familiarise yourself with how it integrates with other systems, as this will be crucial in demonstrating your technical knowledge during the interview.
✨Showcase Your Communication Skills
Since the role requires conveying complex technical concepts to various stakeholders, practice explaining technical topics in simple terms. This will highlight your ability to communicate effectively with both technical and non-technical audiences.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical and problem-solving abilities.
✨Demonstrate Proactivity and Attention to Detail
During the interview, provide examples of how you've taken initiative in previous roles. Highlight situations where your attention to detail made a difference, especially in testing or developing programs.
