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For Companies At a Glance
- Tasks: Provide IT support across three schools, managing user accounts and troubleshooting hardware.
- Company: Join a rapidly growing organisation dedicated to enhancing educational technology.
- Benefits: Enjoy a hybrid work model with a competitive salary and additional perks.
- Why this job: Expand your skills with exciting projects like Windows upgrades and make a real impact in education.
- Qualifications: Experience with Active Directory, Office 365, and hardware troubleshooting is essential.
- Other info: This is a permanent role with Monday to Friday working hours.
The predicted salary is between 19200 - 22400 £ per year.
An organisation who have seen significant growth over recent years is looking to hire an IT Support Engineer who will provide support across 3 schools.
The 1st/2nd Line IT Support Engineer position offers a unique opportunity to expand your current skillset, get involved in projects such as Windows 11 and Windows Server upgrades and Intune rollouts. The 1st/2nd Line IT Support Engineer will also have the opportunity to research and suggest future projects that would be beneficial to deliver for the schools.
In addition, the 1st/2nd Line IT Support Engineer will provide BAU support for different applications such as Office 365, Active Directory, emails, hardware and other education specific software.
Essential Skills & Experience - 1st/2nd Line IT Support Engineer:- Active Directory - Manage users, create accounts, group management, account sync with Office 365
- Office 365 - Teams management, email support, adding to distribution lists
- Hardware - Experience troubleshooting printers, whiteboards, TVs, projectors
- Windows 10/11
- Educational experience
- MSP experience
- SharePoint or OneDrive, Networking, Intune, Backups & cabling
- Any relevant qualifications
To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.
IT Support Engineer - up to £32,000 Benefits - Hybrid employer: Involved Solutions
Contact Detail:
Involved Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - up to £32,000 Benefits - Hybrid
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Research the organisation's recent projects or initiatives, especially those related to IT upgrades like Windows 11 and Intune rollouts. This will allow you to ask insightful questions during your interview and demonstrate your genuine interest in contributing to their growth.
✨Tip Number 3
Network with current or former employees of the organisation on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT support role, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that highlight your ability to troubleshoot hardware and software problems effectively, as this is crucial for the role.
We think you need these skills to ace IT Support Engineer - up to £32,000 Benefits - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Active Directory, Office 365, and hardware troubleshooting. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that explains why you are interested in the IT Support Engineer position. Mention your experience with Windows 10/11 and any educational settings you've worked in, as this is a key aspect of the role.
Highlight Relevant Skills: In your application, emphasise both essential and desirable skills listed in the job description. If you have experience with Intune, SharePoint, or networking, make sure to include that information.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Involved Solutions
✨Know Your Tech
Brush up on your knowledge of Active Directory, Office 365, and Windows 10/11. Be prepared to discuss how you've used these tools in previous roles or projects, as this will show your technical competence.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your ability to handle the challenges of a 1st/2nd Line IT Support Engineer.
✨Familiarise Yourself with the Organisation
Research the schools you'll be supporting and understand their IT needs. Knowing their specific challenges can help you tailor your responses and show that you're genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
