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For Companies At a Glance
- Tasks: Join our team as an IT Engineer, tackling tech challenges daily.
- Company: Be part of a dynamic Teesside business with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work culture.
- Why this job: Make a real impact by improving systems and supporting your colleagues.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and Azure required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Imperial Recruitment Group are delighted to announce that we are working in partnership with an exciting Teesside based business who are recruiting for an IT engineer on a Permanent basis.
Salary: Negotiable
Contract Type: Permanent
Location: Stockton (Hybrid working)
Hours: Full Time
Job Purpose
The ideal candidate will have experience troubleshooting and resolving technical issues, working with a wide range of hardware and software systems, and assisting with IT projects. The IT Engineer will work closely with the IT team to ensure smooth daily operations, resolve complex technical issues, and contribute to overall system improvements.
Responsibilities:
- Provide advanced technical support for hardware, software, networking, and system-related issues.
- Troubleshoot and resolve escalated issues from support team within specified service level agreements (SLAs).
- Manage and maintain IT systems, including servers, desktops, laptops, and mobile devices.
- Assist with the deployment, configuration, and maintenance of hardware and software.
- Perform system updates, patch management, and security audits.
- Monitor network and system performance, ensuring uptime and reliability.
- Document issues, resolutions, and configurations in the IT ticketing system.
- Assist with IT projects and implementations, such as new system setups, upgrades, and migrations.
- Provide user training and technical assistance for internal staff.
- Ensure compliance with internal policies, security protocols, and industry standards.
- Collaborate with vendors and external support providers for escalated issues.
- Participate in the creation and maintenance of IT documentation and knowledge base.
- Assist with backup and disaster recovery planning and testing.
- Proactively identify areas for system optimization and process improvements.
Experience:
- Proven experience in an IT Support role or similar.
- Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.).
- Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking.
- Experience with virtualization technologies (e.g., Hyper-V, VMware).
- Solid understanding of Active Directory, Group Policy, and Windows Server environments.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
- Excellent troubleshooting skills with a focus on delivering timely solutions.
- Strong customer service orientation and excellent communication skills.
- Ability to manage and prioritize multiple support requests.
For more information on this opportunity please feel free to contact Imperial Recruitment Group.
Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
IT Engineer employer: Imperial Workforce
Contact Detail:
Imperial Workforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved complex technical issues. This will help you illustrate your problem-solving abilities effectively during the interview.
✨Tip Number 3
Research the company culture and values of the Teesside-based business. Understanding their approach to IT and teamwork can help you tailor your responses to align with their expectations during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the interview process and what the team is looking for in a candidate.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, particularly with Microsoft 365 services and Azure administration. Use specific examples to demonstrate your troubleshooting skills and technical knowledge.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the needs of the company and express your enthusiasm for the role.
Showcase Technical Skills: In your application, clearly list your technical skills, especially those related to virtualization technologies, Active Directory, and networking fundamentals. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Imperial Workforce
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting and resolving technical issues. Highlight specific examples where you've successfully managed hardware, software, or networking problems, as this will demonstrate your capability to handle the responsibilities of the IT Engineer role.
✨Familiarise Yourself with Microsoft 365 and Azure
Since strong knowledge of Microsoft 365 services and Azure administration is crucial for this position, make sure you brush up on these topics. Be ready to discuss your experience with these platforms and any relevant projects you've worked on.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot complex issues under pressure, and be ready to explain your thought process and the steps you took to resolve them.
✨Demonstrate Your Customer Service Skills
As an IT Engineer, you'll need to interact with internal staff and possibly external vendors. Prepare to discuss how you've provided excellent customer service in previous roles, focusing on your communication skills and ability to manage multiple support requests effectively.
