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- Tasks: Join our IT team to provide first and second line support, fixing tech issues daily.
- Company: A friendly professional services firm dedicated to efficient IT solutions for all users.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a close-knit team, making a real impact on user experience and tech efficiency.
- Qualifications: GCSEs in maths and English, plus a Level 2 IT qualification; Level 3 preferred.
- Other info: Occasional travel required; driving license essential.
The predicted salary is between 30000 - 42000 £ per year.
Our Professional Services client has a permanent vacancy for an IT Support Technician to join their close-knit, friendly IT team. The IT department works as a team in providing an efficient IT service to all the firm's users, including basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, and supporting both standard and non-standard software packages. This will require occasional travel to office locations as part of a Desk-side Support team.
Duties and Responsibilities
- To provide first and second line IT support and to work with other members of the IT department in resolving day to day IT problems, ensuring that all queries are recorded and progressed in a timely fashion.
- To log and maintain calls with both software and hardware maintenance providers and 3rd party vendors.
- Installation, maintenance and repair of IT hardware and networks (includes computers, laptops, tablets, telephones, printers etc.).
- To assist with the installation, maintenance and updates of new and current software.
- To help maintain and update the hardware and software database and inventories.
- To assist with the administration and security of our networks, devices and servers (i.e. user profiles, user accounts, email accounts, security/firmware/software updates etc.).
- To monitor, remedy and escalate issues with the Backup procedures.
- To carry out daily checks of equipment in the meeting rooms.
- To provision equipment for New Starters, ensuring a positive experience.
- Assist with managing the leavers process with particular focus to closing down all associated system accounts, including cloud-based systems.
- Escalate urgent issues including potential security breaches and major incidents to stakeholders within the IT Department.
- To learn and develop a thorough working and support knowledge of all software products used by the firm.
- To undertake any other reasonable duties as required.
- Work with the Technical & Training teams to ensure Knowledge articles are up to date with best practice and within scope of the support team.
Technical Competencies
- Helpdesk/customer service essential
- UK Driving License required
- Working knowledge of using Helpdesk logging software essential
- Active Directory & Previous experience of MFA solutions
- Windows 10/11
- Microsoft Office 365 support & administration
- Mobile Devices including iOS
- Experience of Intune & Windows Deployment services
- An understanding of laptop imaging & device build processes
- Experience of Backup Software & maintenance procedures
- A working knowledge of legal software applications would be desirable
- Microsoft Exchange 2019 & Exchange online would be desirable
Qualifications - Education
- Achieved a minimum of GCSE Grade A to C or Grade 4* or above passes in maths and English (*or equivalent).
- Achieved a minimum of a level 2 vocational or professional qualification in IT (such as A+, GNVQ, BTEC etc).
- Level 3 vocational or professional qualification is preferred.
- ITIL Foundation is desirable but not essential.
- Microsoft Certifications desirable but not essential.
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
IT Support Technician employer: Ideal Personnel and Recruitment Solutions
Contact Detail:
Ideal Personnel and Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and hardware mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Having hands-on experience or knowledge about these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role involves first and second line support. Practising how to communicate technical issues clearly and effectively can help you stand out as a candidate.
✨Tip Number 3
Consider obtaining relevant certifications like ITIL Foundation or Microsoft Certifications. While not essential, they can demonstrate your commitment to the field and enhance your credibility.
✨Tip Number 4
Network with current IT professionals or join online forums related to IT support. Engaging with others in the field can provide insights into the role and may even lead to referrals for the position.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your helpdesk/customer service experience, knowledge of IT support, and any specific software or hardware expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention specific examples of how you've resolved IT issues in the past and your familiarity with the tools mentioned in the job description.
Highlight Technical Competencies: In your application, emphasise your technical competencies such as experience with Windows 10/11, Microsoft Office 365, and any relevant certifications. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Ideal Personnel and Recruitment Solutions
✨Know Your Technical Stuff
Make sure you're well-versed in the technical competencies listed in the job description. Brush up on your knowledge of Windows 10/11, Microsoft Office 365, and any relevant helpdesk software. Being able to discuss these confidently will show that you're prepared and capable.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. This could include troubleshooting hardware or software problems. Highlighting your problem-solving skills will demonstrate your ability to handle the day-to-day challenges of the role.
✨Show Team Spirit
Since the role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and how you value teamwork in providing IT support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT processes, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
