1st Line Support Analyst

Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking team based in Reading, with hybrid working options.

What You'll Be Doing:

• Providing first-line technical support and delivering a world-class customer service experience
• Logging, prioritising, and resolving incidents and service requests efficiently
• Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues
• Contributing to the internal knowledge base to enhance first-line fault resolution
• Supporting internal users and ensuring smooth operation of IT systems

What We're Looking For:

• Strong communication skills and a keen eye for detail
• Previous experience in a technical service desk or IT support role
• A genuine interest in Application Support or Software Development career paths
• Analytical mindset with excellent problem-solving abilities
• Willingness to take ownership and see issues through to resolution
• Minimum A-level education or equivalent

Desirable (but not essential):

• CompTIA A+ or similar certification
• ITIL v3/v4 Foundation
• Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security
• Experience creating internal or customer-facing support documentation

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.