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For Companies At a Glance
- Tasks: Provide top-notch IT support via phone and email, ensuring customer satisfaction.
- Company: Join a thriving company focused on growth and exceptional customer service.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive company culture.
- Why this job: Perfect for those wanting to develop skills and build a long-term career in IT.
- Qualifications: Experience in 2nd line support, Office 365, Azure, and relevant certifications required.
- Other info: This role offers a chance to grow within a dynamic team.
The predicted salary is between 22400 - 28000 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth.
For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach.
If you are looking to join a company where you can grow, develop your skills and build a long-term career, this is the opportunity for you!
- Experience in a 2nd line support capacity – telephone, email etc.
- Office 365 / Azure
- Networking – DNS, Firewalls, Routers
- Certifications – MCITP, CompTIA, Network+
The company offers a great company culture, paired with training and opportunities for progression.
Locations
1st - 2nd IT Line Support Analyst employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st - 2nd IT Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your communication skills, as this role requires strong verbal and written communication. Practising how to explain technical issues in simple terms can help you stand out during interviews.
✨Tip Number 3
Research the company culture and values before your interview. Understanding their approach to customer service and how they support employee growth can help you tailor your responses to align with their expectations.
✨Tip Number 4
If you have relevant certifications like MCITP or CompTIA, be prepared to discuss how they have equipped you for this role. Highlighting your commitment to professional development can make a positive impression.
We think you need these skills to ace 1st - 2nd IT Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line IT support. Emphasise your skills with Office 365, Azure, and networking technologies like DNS, firewalls, and routers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and person-centred approach. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Certifications: If you have certifications like MCITP, CompTIA, or Network+, be sure to include them prominently in your application. These qualifications are important for the role and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Communication Skills
As a 2nd Line IT Support Advisor, strong communication is key. Be prepared to demonstrate your ability to explain technical issues clearly and concisely, both verbally and in writing. Practice common scenarios where you might need to communicate with customers.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in 2nd line support. Be specific about the tools and technologies you've used, such as Office 365 and Azure, and how you've resolved issues in the past. This will show that you're well-prepared for the role.
✨Prepare for Technical Questions
Expect questions related to networking concepts like DNS, firewalls, and routers. Brush up on these topics and be ready to explain how you've applied this knowledge in real-world situations. This will demonstrate your technical competence.
✨Emphasise Your Willingness to Learn
The company values growth and development, so express your enthusiasm for learning new skills and advancing your career. Share examples of how you've pursued professional development in the past, whether through certifications or self-study.
