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For Companies At a Glance
- Tasks: Solve customer tech issues and collaborate with teams to enhance support.
- Company: Join a leading IT Solutions provider with over 10,000 employees globally.
- Benefits: Enjoy opportunities for training, professional growth, and a dynamic work environment.
- Why this job: Be part of a supportive culture that values knowledge sharing and innovation.
- Qualifications: 3+ years in technical support; strong Office 365 knowledge required.
- Other info: Ideal for tech enthusiasts looking to make an impact in a global company.
The predicted salary is between 36000 - 60000 £ per year.
My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and an unlimited number of large Enterprise Customers to support.
You will bring the below skill set:
- You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
- Fluency in English, with the ability to communicate effectively.
- Strong communication and interpersonal skills.
- 3+ years of experience in technical support or related field.
- Excellent problem-solving and troubleshooting skills.
- Strong knowledge of Office 365 technology.
- Strong knowledge of Office Setup & Deployment process.
- Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
- Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
Additionally, these would be a nice to have:
- Networking skills and familiarity with communication protocols (ftp, http, etc).
- Object-oriented programming.
- Scripting: VBS, PowerShell, JavaScript, HTML5.
- COM = Component Object Model.
- Technical literacy and hands-on experience.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Additional or Preferred Qualifications (PQs):
- Relevant Microsoft Technology Certifications.
- Bachelor’s degree in computer science, Information Technology (IT), or related field.
- A similar background such as technical consulting experience, or information technology experience is preferred.
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer / Desktop Support Engineer (Office 365)
✨Tip Number 1
Familiarise yourself with the latest updates and features of Office 365. Being well-versed in the current functionalities will not only boost your confidence but also demonstrate your commitment to staying updated in a rapidly evolving tech landscape.
✨Tip Number 2
Engage with online communities and forums related to Office 365 and technical support. Networking with professionals in the field can provide you with valuable insights and tips that could set you apart during the interview process.
✨Tip Number 3
Practice your problem-solving skills by working on real-world scenarios or case studies related to customer support. This hands-on experience will prepare you for the types of challenges you may face in the role and showcase your proactive approach.
✨Tip Number 4
Brush up on your communication skills, especially in explaining technical concepts to non-technical users. Being able to convey complex information clearly is crucial in a customer support role and will make you a more attractive candidate.
We think you need these skills to ace Customer / Desktop Support Engineer (Office 365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with Office 365. Include specific examples of how you've solved customer issues and any relevant certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your strong communication skills and problem-solving abilities, and provide examples of how you've successfully collaborated with teams in the past.
Showcase Relevant Skills: Clearly outline your knowledge of Office 365 technologies and troubleshooting processes. If you have experience with scripting or networking, be sure to mention it as these are valuable skills for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Experis UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365 and other relevant technologies. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with customers who may not have a technical background.
✨Demonstrate Team Collaboration
Share examples of how you've worked collaboratively in previous roles. Emphasise your ability to work both independently and as part of a team, as this is crucial for the customer support function.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting process. Prepare by thinking through common issues related to Office applications and how you would approach resolving them, showcasing your analytical skills.
