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- Tasks: Engage with clients to retain and renew insurance policies through proactive communication.
- Company: Superscript empowers SMEs with tailored business insurance solutions.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Join a dynamic team focused on enhancing customer experiences and making a real impact.
- Qualifications: Strong communication skills, self-motivated, and a willingness to learn; experience with relevant software is a plus.
- Other info: Ideal for those who thrive in a fast-paced environment and love problem-solving.
The predicted salary is between 28800 - 42000 £ per year.
Here at Superscript we’re on the hunt for a Commercial Account Handler. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in our Commercial SME Retentions team are pivotal in achieving this mission. This role involves preserving and enhancing customer relationships by preventing policy cancellations and promoting policy renewals through proactive communication. We’re looking for someone who is self-motivated, confident with clients and possesses a willingness to learn & develop.
What you'll get up to:
- Proactively reach out to existing policyholders in order to retain them (via phone, email or other relevant channels).
- Communicate with policyholders prior to renewal dates to discuss benefits of renewing and upselling where there’s opportunities to do so.
- Seek to understand customers’ concerns or satisfactions in order to provide them with a solution to any problems.
- Identify key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations.
- Explain to customers any changes to premiums, products or enhancements for both new and existing policies.
- Provide information to customers around how different insurance policies meet their specific needs.
- Actively seek ways on how the Superscript customer experience can be improved and share ideas with your fellow team members.
About you:
- Exceptional communication skills, written and verbal.
- Self-starter and naturally motivated.
- Hunger and capacity to learn & develop.
- Experience with Acturis, Hubspot, Zendesk and Aircall.
- Understanding of Commercial combined insurance.
- Excellent problem solving skills.
- Unafraid to be proactive in communication via phone or email.
- Growth mindset and can demonstrate the ability to meet and exceed targets.
- Positive attitude and professional demeanour.
In return, we offer you:
A competitive salary and the ability to grow your career.
Commercial Account Handler employer: Superscript
Contact Detail:
Superscript Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly commercial combined insurance. Understanding the nuances of this field will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves proactive outreach to policyholders, being confident and clear in your communication will set you apart from other candidates.
✨Tip Number 3
Get comfortable with the tools mentioned in the job description, like Acturis, Hubspot, Zendesk, and Aircall. Familiarity with these platforms can give you a significant advantage, as it shows you're ready to hit the ground running.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer concerns in the past. This will demonstrate your ability to retain customers and enhance their experience, which is crucial for this role.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and insurance. Emphasise any roles where you've successfully retained clients or improved customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication skills and problem-solving abilities.
Showcase Relevant Experience: If you have experience with tools like Acturis, Hubspot, or Zendesk, be sure to mention this in your application. Highlight how these tools have helped you in previous roles to enhance customer relationships.
Demonstrate a Growth Mindset: In your application, provide examples of how you've learned from past experiences or challenges. This will show your willingness to develop and adapt, which is key for the role at Superscript.
How to prepare for a job interview at Superscript
✨Showcase Your Communication Skills
As a Commercial Account Handler, exceptional communication is key. Prepare to demonstrate your verbal and written skills during the interview by articulating your thoughts clearly and confidently. Consider practising common interview questions with a friend to refine your delivery.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific examples where you've successfully resolved customer issues or prevented cancellations in previous roles. This will showcase your ability to think on your feet and provide solutions, which is crucial for this position.
✨Familiarise Yourself with Relevant Tools
Since experience with Acturis, Hubspot, Zendesk, and Aircall is preferred, make sure you understand how these tools work. If you have prior experience, be prepared to discuss how you used them to enhance customer relationships or improve processes.
✨Exhibit a Growth Mindset
The company values a willingness to learn and develop. Share examples of how you've embraced challenges in the past and what you've learned from them. This will demonstrate your proactive attitude and readiness to grow within the role.
