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For Companies At a Glance
- Tasks: Engage with clients to retain and renew insurance policies through proactive communication.
- Company: Superscript empowers SMEs with tailored business insurance solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, hybrid work, and private health insurance.
- Why this job: Join a dynamic team focused on customer satisfaction and personal growth in a fun environment.
- Qualifications: Exceptional communication skills and a proactive attitude; experience with relevant software is a plus.
- Other info: Work in a modern office in the City of London with regular social events.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Here at Superscript we’re on the hunt for a Commercial Account Handler. Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in our Commercial SME Retentions team are pivotal in achieving this mission.
This role involves preserving and enhancing customer relationships by preventing policy cancellations and promoting policy renewals through proactive communication. We’re looking for someone who is self-motivated, confident with clients and possesses a willingness to learn & develop.
What you'll get up to:
- Proactively reach out to existing policyholders in order to retain them (via phone, email or other relevant channels)
- Communicate with policyholders prior to renewal dates to discuss benefits of renewing and upselling where there’s opportunities to do so.
- Seek to understand customers’ concerns or satisfactions in order to provide them with a solution to any problems.
- Identify key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations.
- Explain to customers any changes to premiums, products or enhancements for both new and existing policies.
- Provide information to customers around how different insurance policies meet their specific needs.
- Actively seek ways on how the Superscript customer experience can be improved and share ideas with your fellow team members.
About you:
- Exceptional communication skills, written and verbal.
- Self-starter and naturally motivated.
- Hunger and capacity to learn & develop.
- Experience with Acturis, Hubspot, Zendesk and Aircall.
- Understanding of Commercial combined insurance.
- Excellent problem solving skills.
- Unafraid to be proactive in communication via phone or email.
- Growth mindset and can demonstrate the ability to meet and exceed targets.
- Positive attitude and professional demeanour.
In return, we offer you:
- A competitive salary and the ability to grow your career
- 25 days holiday - so there’s plenty of time for work, rest and play
- Hybrid way of working for the perfect work / life balance
- Vitality private health and dental insurance
- Great pension (up to 10% on top of your salary)
- Full access to Spill, our mental health platform
- Cycle to work scheme
- Latest Apple tech gear & everything you need to be set up for success
- Fun, modern and informal office environment with regular team social events
- City of London location
If you are a results-driven professional and a desire to excel in the commercial insurance industry, we invite you to apply for our Commercial Account Handling position!
Contact Detail:
Superscript Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly commercial combined insurance. Understanding the nuances of this field will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves proactive outreach to policyholders, being confident and clear in your communication will set you apart from other candidates.
✨Tip Number 3
Get comfortable with the tools mentioned in the job description, such as Acturis, Hubspot, Zendesk, and Aircall. Familiarity with these platforms can give you a significant advantage and show that you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled customer concerns in the past. This will showcase your ability to retain customers and reduce cancellations, which is crucial for the role.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and insurance. Emphasise any roles where you've successfully retained clients or improved customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication skills and problem-solving abilities.
Showcase Your Proactivity: Provide examples in your application of how you've taken initiative in previous roles. This could include instances where you reached out to clients to resolve issues or improve their experience.
Highlight Relevant Tools Experience: If you have experience with Acturis, Hubspot, Zendesk, or Aircall, make sure to mention this in your application. Highlight how you've used these tools to enhance customer relationships or streamline processes.
How to prepare for a job interview at Superscript
✨Showcase Your Communication Skills
As a Commercial Account Handler, exceptional communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively during the interview. Practice common scenarios where you might need to explain complex insurance concepts to clients.
✨Demonstrate Proactivity
The role requires a proactive approach in retaining customers. Share examples from your past experiences where you took the initiative to resolve issues or improve customer satisfaction. This will show your potential employer that you can take charge and drive results.
✨Understand the Insurance Landscape
Familiarise yourself with commercial combined insurance and the specific products offered by Superscript. Being knowledgeable about the industry will not only impress your interviewers but also help you answer questions more effectively.
✨Emphasise Your Growth Mindset
Superscript values individuals who are eager to learn and develop. Be ready to discuss how you've embraced challenges in the past and what steps you've taken to grow professionally. This will align well with their desire for self-motivated candidates.
