Dynamics Support Manager

We are proud to be working in partnership with a global healthcare software provider , renowned for delivering cutting-edge clinical solutions that directly support the NHS and healthcare organisations worldwide. As part of their continued investment in customer experience and operational excellence, we’re seeking an Support Manager to lead and develop a high-performing team that supports a range of mission-critical healthcare applications. This is a hands-on leadership position where you’ll be responsible for managing managers and subsequent support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers. You’ll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development, and service delivery teams. Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Champion ITIL-aligned processes including incident, problem, and change management Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership