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For Companies At a Glance
- Tasks: Be the go-to person for a new client, ensuring smooth operations and communication.
- Company: Join a rapidly growing company that values innovation and teamwork.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by driving client success and enhancing your problem-solving skills.
- Qualifications: 1+ years in Business, Finance, or Supply Chain; strong Excel and communication skills required.
- Other info: Ideal for motivated individuals looking to kickstart their career in a supportive setting.
The predicted salary is between 30000 - 42000 £ per year.
This is a newly created role in a business which has seen exceptional growth over the last two years, and gives the opportunity for the right individual to become the key contact for a newly acquired Client, helping to drive the next phase of growth and expansion.
The Role includes:
- Being the key point of contact between the Client and the Company.
- Working closely with the Customer Services, Warehouse, Planning and Transport teams in the company to ensure smooth operation of the Client account.
- Owning the customer payment system to ensure orders are paid before being released to the planning team.
- Following up with the customers for any payment queries and escalating to the Client where required.
- Monitoring the overall client account to ensure SLA’s are being met, managing the teams and escalating issues as required.
- Monitoring delivery performance to ensure any issues are directed to the relevant teams or Client for resolution.
- Working with the Warehouse and Stock control teams to coordinate inbound goods shipping schedules, and to identify and manage any stock queries.
- Working closely with the Client to manage any order queries or updates to order details and relaying this to the relevant teams.
- Working closely with the Systems teams to understand the order flow and resolve any systems queries, and to update the system master data for new product launches.
- Providing stakeholders with regular KPI reporting.
You will have:
- Self-confidence and a high degree of motivation and drive to succeed.
- An analytical mindset and strong problem-solving capabilities.
- A strong working knowledge of Excel for reporting and analytical purposes.
- Excellent communication skills to communicate clearly, effectively, and appropriately with colleagues at all levels.
- Strong organisational skills, to independently manage a mix of regular and ad-hoc activities.
- A structured approach to problem solving, suggesting improvements and constructively challenging processes.
- 1+ years of experience in Business, Finance, Supply Chain, or a related field.
Desirable skills and experiences also include:
- Experience in a Transport or Logistics environment.
- Influencing skills to independently engage a wide range of team members to support your initiatives.
- Experience of working with teams in multiple locations.
Client Account Manager - Full Time employer: WS Transportation
Contact Detail:
WS Transportation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager - Full Time
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the key players, trends, and challenges in this field will help you speak confidently about how you can contribute to our growth.
✨Tip Number 2
Brush up on your Excel skills, especially in data analysis and reporting. Being able to demonstrate your proficiency in Excel during discussions will show us that you're ready to handle the analytical aspects of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships or resolved issues in previous roles. This will help you illustrate your problem-solving capabilities and communication skills during interviews.
✨Tip Number 4
Network with professionals in the supply chain and logistics sectors. Engaging with others in the industry can provide insights and potentially valuable connections that may help you stand out as a candidate.
We think you need these skills to ace Client Account Manager - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, logistics, or supply chain. Use specific examples that demonstrate your analytical mindset and problem-solving skills, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying and how your skills align with the job requirements. Mention your experience in managing client accounts and your ability to communicate effectively with various teams.
Highlight Relevant Skills: Emphasise your proficiency in Excel and any experience you have in a transport or logistics environment. Provide examples of how you've used these skills to improve processes or solve problems in previous roles.
Showcase Your Achievements: Include specific achievements in your application that demonstrate your ability to meet SLAs and manage client relationships effectively. Quantify your successes where possible, such as improvements in delivery performance or customer satisfaction.
How to prepare for a job interview at WS Transportation
✨Showcase Your Communication Skills
As a Client Account Manager, you'll need to communicate effectively with various teams and clients. Prepare examples of how you've successfully managed communication in previous roles, highlighting your ability to convey information clearly and appropriately.
✨Demonstrate Your Problem-Solving Abilities
This role requires strong analytical skills and the ability to tackle issues head-on. Be ready to discuss specific challenges you've faced in past positions and how you approached solving them, especially in a customer service or logistics context.
✨Highlight Your Organisational Skills
With multiple responsibilities, showcasing your organisational skills is crucial. Prepare to explain how you manage your time and prioritise tasks, especially when dealing with regular and ad-hoc activities.
✨Familiarise Yourself with KPI Reporting
Since the role involves providing stakeholders with regular KPI reporting, brush up on your knowledge of key performance indicators relevant to client account management. Be prepared to discuss how you've used data to drive decisions in previous roles.
