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- Tasks: Manage client relationships and oversee programmatic campaigns with a focus on growth.
- Company: Audience Store is a data-driven, creative company transforming media strategies since 2013.
- Benefits: Enjoy hybrid working, real responsibility, and a thriving, collaborative culture.
- Why this job: Join a passionate team and make a meaningful impact in digital media.
- Qualifications: 3+ years in a client-facing role with strong programmatic advertising knowledge.
- Other info: Located near Warren Street tube station, with a focus on innovation and creativity.
The predicted salary is between 36000 - 60000 £ per year.
At Audience Store, we’re audience-obsessed, data-fuelled, and creatively charged. Since 2013, we’ve helped brands discover new customers and unlock incremental growth by combining rich behavioural insight with precision programmatic activation.
Our proprietary planning tool, Discover AI, digs deeper than demographics—surfacing the mindsets, motivations, and moments that move audiences across the open web. That’s how we deliver media strategies that don’t just perform—they transform.
We’re a close-knit team, with a collaborative culture, and a genuine passion for helping brands grow. If you’re ready to be part of something meaningful, we want to meet you.
We’re looking for a driven, detail-loving and strategically minded Client Services Account Manager to join our growing team. This is an exciting opportunity for someone with solid client-facing experience who’s passionate about digital media, programmatic advertising, and building high-impact client relationships.
You’ll work closely with senior leaders and delivery teams to manage day-to-day client relationships, plan and oversee programmatic campaigns, and uncover new growth opportunities. You’ll become the go-to for your clients—someone who gets their business, solves problems before they arise, and always adds value.
What You’ll Be Doing- Client Relationship Management
- Own day-to-day client communications, building trust and demonstrating strategic value at every touchpoint
- Lead kick-offs, mid-campaign check-ins, and post-campaign reviews with insight-led storytelling
- Act as the key link between client stakeholders and our internal teams (sales, tech, creative, trading)
- Be proactive, solution-focused, and always one step ahead of client needs
- Media Strategy & Planning
- Translate briefs into programmatic strategies that align with client KPIs
- Use planning tools, first-party data and audience insights to craft impactful media plans
- Collaborate with traders and performance specialists to optimise campaigns in-flight
- Deliver clear, compelling PCAs and business reviews that drive renewals and growth
- Commercial & Operational Excellence
- Protect and grow client revenue through upweights, renewals and cross-sell opportunities
- Ensure timely forecasting and accurate reporting of financials and performance
- Maintain excellent internal process hygiene (status docs, briefings, timelines, POs)
- Spot inefficiencies and suggest new tools, tactics or services to improve our client offering
- Team & Culture Contribution
- Stay ahead of industry trends, competitor activity and client category news
- Champion new ideas—from creative asset suggestions to smarter ways of working
- Support the sales team at events and new business meetings when needed
- Share learnings and successes with the team, helping us all level up
- 3+ years of experience in a client-facing role within digital media, agency, or ad tech business
- Strong understanding of Programmatic Advertising and audience planning
- Exceptional communication, presentation and stakeholder management skills
- A proactive attitude with a creative, solutions-first mindset
- Highly organised with an eagle eye for detail and deadlines
- Confidence using Excel, PowerPoint, Outlook; bonus if you’ve used Adobe, Notion, or AI tools like ChatGPT
- Someone who thrives in a small, dynamic team and wants to make a big impact
- Flexibility – Hybrid working: WFH Mon/Tues/Fri, collaborate in-person Wed/Thurs
- Autonomy & Growth – Real responsibility, real impact, and real room to grow
- Innovation at Heart – Use AI, creativity, and insight to push boundaries
- Thriving Culture – Collaborative, curious, kind—and proud of it
- Central Office – Right by Warren Street and Great Portland Street tube stations (with great coffee and even better people)
If you’re passionate about digital, data and delivering standout client experiences, we want to hear from you!
Client Services Account Manager employer: Audience Store
Contact Detail:
Audience Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in programmatic advertising and digital media. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and expertise.
✨Tip Number 2
Network with professionals in the digital media space, especially those who work in client services or account management. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at Audience Store.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to add value, as these are key traits they are looking for in a Client Services Account Manager.
✨Tip Number 4
Showcase your familiarity with tools like Excel and PowerPoint, as well as any experience with AI tools. Being able to demonstrate your technical skills will set you apart from other candidates and align with their emphasis on innovation.
We think you need these skills to ace Client Services Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Services Account Manager position. Tailor your application to highlight your relevant experience in client-facing roles and programmatic advertising.
Craft a Compelling CV: Your CV should clearly showcase your 3+ years of experience in digital media or ad tech. Emphasise your skills in communication, stakeholder management, and any specific tools you've used, such as Excel or Adobe.
Write a Tailored Cover Letter: In your cover letter, express your passion for digital media and how your proactive attitude aligns with the company's culture. Mention specific examples of how you've built client relationships and driven growth in previous roles.
Highlight Relevant Skills: Make sure to highlight your understanding of programmatic advertising and audience planning. Discuss any experience you have with data analysis and how you've used insights to inform media strategies.
How to prepare for a job interview at Audience Store
✨Understand the Company Culture
Before your interview, take some time to research Audience Store's culture and values. They pride themselves on collaboration and a passion for helping brands grow, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Client Management Skills
As a Client Services Account Manager, you'll need to demonstrate your ability to manage client relationships effectively. Prepare examples of how you've built trust and added value in previous roles, especially in digital media or programmatic advertising.
✨Be Proactive and Solution-Focused
Audience Store is looking for someone who can anticipate client needs and solve problems before they arise. Think of instances where you’ve proactively addressed challenges or suggested improvements in past projects, and be ready to share these during your interview.
✨Prepare for Insight-Led Storytelling
The role involves leading campaign reviews with insight-led storytelling. Brush up on how to present data and insights compellingly, and think about how you can translate complex information into clear narratives that resonate with clients.
