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- Tasks: Support customers with care via phone and email, while managing queries and product advice.
- Company: Join a leading US automotive company known for innovative gadgets and a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and full training to boost your career.
- Why this job: Be part of an award-winning team that values customer care and offers growth opportunities.
- Qualifications: Fluent German and 6 months of customer care experience required; Excel skills are a plus.
- Other info: Work Monday to Friday, 9:00am – 5:30pm, in a friendly and international environment.
The predicted salary is between 18600 - 24840 £ per year.
This is a lovely role for a German speaker who likes customer care and is based around the Reading area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls.
The team you will be joining is award-winning and really cares about its customers. You will be expected to take your time with each call, listen to the caller and make helpful suggestions, and generally be very supportive. There is an admin content in this role which makes it more varied and the team is friendly and warm.
Location: Reading (Hybrid (3 days in/2 days wf) work available after training)
Working Hours: Monday to Friday, 9:00am – 5:30pm
About the Company: Huge US business within technical and automotive. The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with. You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and very well thought of.
The Role: You will support automotive dealerships in Germany, Switzerland, and Austria and will be the front line representative of the company. This is an inbound role.
Responsibilities:- Respond to incoming phone and email in a caring and nurturing way
- Use Excel to track deliveries and arrange collections
- Log customer queries
- Advise on products
- Help customers navigate the various products
- Fluent German
- 6 months previous experience working in a customer care role
- Excel
German-Speaking Customer Support Specialist employer: ABL Recruitment
Contact Detail:
ABL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the automotive sector, especially the products and services offered by the company. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your German language skills, particularly in a customer service context. Being able to communicate fluently and empathetically will set you apart from other candidates and show that you're ready for the role.
✨Tip Number 3
Prepare for common customer support scenarios by thinking through how you would handle various customer queries. This will help you articulate your problem-solving skills and customer care approach during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace German-Speaking Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you used German. Emphasise skills that align with the job description, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your fluency in German. Mention specific examples of how you've successfully supported customers in the past and express your enthusiasm for the automotive sector.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any other relevant tools or software. This will demonstrate your ability to handle the admin aspects of the role effectively.
Showcase Your Soft Skills: Since this role requires a caring and nurturing approach, include examples of how you've demonstrated empathy and support in previous customer interactions. This will help you stand out as a candidate who fits well with the team culture.
How to prepare for a job interview at ABL Recruitment
✨Showcase Your Language Skills
Since this role requires fluent German, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the interview in German, so practice speaking clearly and confidently.
✨Emphasise Customer Care Experience
Highlight any previous experience you have in customer support roles. Share specific examples of how you've successfully handled customer queries or resolved issues, as this will show your capability in a nurturing and caring manner.
✨Familiarise Yourself with the Automotive Sector
Research the automotive industry and the company's products. Being knowledgeable about their offerings will help you provide informed suggestions during the interview and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Think of examples where you listened to a customer's needs and provided effective solutions, as this aligns with the company's values.
