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- Tasks: Join our team to deliver exceptional customer service in a vibrant bar and restaurant environment.
- Company: Genting Casinos is a leading leisure and entertainment business with locations across the UK.
- Benefits: Enjoy flexible hours, competitive salary, discounts, and a range of health and wellness perks.
- Why this job: Be part of a fun, dynamic team that values your personality and growth in the hospitality sector.
- Qualifications: We seek enthusiastic individuals with great customer service skills and a positive attitude.
- Other info: Full-time and part-time roles available; join us for exciting social events and career development opportunities.
Genting Casinos is part of the Genting Group, one of Malaysia's largest corporations who employ approximately 62,000 people globally. In the UK, we operate casinos in every major city from Edinburgh to Plymouth. Genting Casinos has grown to become one of the country’s leading leisure and entertainment businesses and our casinos offer everything from great bars, restaurants, entertainment and of course gaming. We are proud of our commitment to operate a safe and secure environment for our customers, staff and the local communities and responsible gambling is at the heart of what we do.
Here at Genting Casinos UK we are currently looking for enthusiastic Hospitality Team Members to work in our Bar and/or Restaurant. If you have a passion for customer service and a fantastic personality – then we would like to hear from you.
Key competencies and duties include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, and health and safety and hygiene regulations
- Being an effective team player who contributes to continuous business improvement
- Till operation and cash handling
- Working to increase public relation skills within the team
- To prepare and serve food and drinks ensuring that the presentation is of a high standard
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly
In return for your commitment we offer a competitive salary, flexible benefits and discounts.
What is a Genting Employee?
At Genting it is important that we find and keep the best people that can do the job. However, although the right skills and experience for the job are vital, it is just as important that our new team members behave in the way that we expect of all our employees and that they live and breathe our values.
So what exactly are we looking for?
- Are enthused about working for Genting, and strongly believe in our values
- Demonstrate a positive, can-do attitude
- Have outstanding customer service skills
- Are friendly, helpful and supportive towards all team members
- Take pride in your appearance
- Reliable and hard working
- Are flexible to fit in with our 24 hour business
- Bring some personality and fun to the workplace!
Full time & Part time (16, 24, 32 or 40 hours)
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Familiarise yourself with Genting's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role focuses heavily on customer interaction, share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Tip Number 3
Be prepared to showcase your teamwork skills. Genting values effective team players, so think of instances where you contributed to a team’s success or helped resolve conflicts, and be ready to discuss these during your interview.
✨Tip Number 4
Show enthusiasm for the hospitality industry. Engage in conversations about trends in hospitality or share your passion for providing exceptional service. This can help you stand out as a candidate who is not only qualified but also genuinely excited about the role.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to read about Genting's values on their website. Make sure to reflect these values in your application, showcasing how you align with their commitment to customer service and teamwork.
Tailor Your CV: Highlight relevant experience in hospitality or customer service roles. Use specific examples that demonstrate your ability to provide exceptional customer care and work effectively in a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for customer service and how your personality fits with the fun and friendly atmosphere they promote.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns with Genting's commitment to outstanding service.
✨Emphasise Teamwork
Genting values effective team players, so be prepared to discuss your experiences working in a team environment. Highlight instances where you contributed to team success or helped improve processes, showcasing your collaborative spirit.
✨Demonstrate Flexibility
Since Genting operates 24/7, it's important to show that you're flexible with your availability. Be honest about your schedule and express your willingness to adapt to the needs of the business, which will demonstrate your commitment to the role.
✨Align with Company Values
Familiarise yourself with Genting's core values and be ready to discuss how your personal values align with theirs. This will show that you understand the company culture and are genuinely interested in being part of their team.
