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For Companies At a Glance
- Tasks: Lead daily operations of the Parliamentary Education Centre and ensure excellent customer service.
- Company: Join the House of Commons, a vital part of the UK's democratic system with over 3,000 dedicated employees.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Be part of a dynamic team that engages the public and supports education in Parliament.
- Qualifications: Strong operational, people management, and communication skills are essential for success.
- Other info: Attend a virtual info session to learn more about the role and application process.
The predicted salary is between 36000 - 60000 £ per year.
The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.
Staff Benefits
- 30 days' annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.
Introduction
Participation is the main public engagement team at UK Parliament. We support both Houses, bringing the public closer to Members and the work they undertake at Parliament for the benefit of all UK citizens. We sit within the broader Chamber and Participation Team (CPT), which supports Members' legislative and scrutiny work in the House of Commons Chamber, Westminster Hall, general committees and some related select committees.
The Role
The Education Centre Operations Manager is a key role within the Education and Engagement (E&E) team. The post holder will work in a co-management model with the Education Centre Programme Manager to lead the Education Centre and sit on the Senior Management Team for the E&E department.
Some of the responsibilities for this role include:
- Daily Operations: Manage all aspects of the operation of the Parliamentary Education Centre, including overseeing the logistics for the daily programme of school visits; development and implementation of appropriate operational plans, ensuring Duty Management cover of the Centre at all times.
- Excellent Customer Service: Providing, and leading staff in providing consistently excellent customer service to all visitors to the Centre, including teachers, schools and Members of Parliament.
- Stakeholder Management: Being the Centre's first port of call and go-to person for any queries or issues that arise; independently managing enquiries, comments and complaints from visitors and other stakeholders; troubleshooting and resolving issues in real time.
- Health and Safety: Act as the Education Centre's Health & Safety Co-ordinator; reviewing the department's Safe Systems of Work every 6 months and working to ensure consistent procedural compliance across the wider service.
Skills and Experience
To be successful in this role you will demonstrate:
- Operational and People Management.
- Strategic Planning Skills.
- Communication Skills.
- Analytical Skills.
Next Steps and Additional Information
CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.
Information Session
To help candidates understand the role, we will be hosting a virtual information session to answer your questions. The session will take place via Microsoft Teams. Please see the slot available below:
Date & Time: Tuesday 10th June 17:00 - 17:20 or Wednesday 11th June 12:30 - 12:50. To attend one of the information sessions please register here. More information on the role and the full criteria can be found in the Job Description.
Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Contact Detail:
HOUSE OF COMMONS-3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Centre Operations Manager
✨Tip Number 1
Familiarise yourself with the House of Commons and its operations. Understanding the unique environment and the role of the Education Centre within the broader parliamentary context will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the House of Commons, especially those in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Attend the virtual information session to ask questions and gain a deeper understanding of the role. This shows your proactive attitude and genuine interest in the position, which can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed operations and provided excellent customer service in previous roles. Being able to share specific instances where you've excelled in these areas will strengthen your case during the interview process.
We think you need these skills to ace Education Centre Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and skills required for the Education Centre Operations Manager position. This will help you tailor your application to highlight relevant experiences.
Craft a Compelling Cover Letter: Your cover letter should clearly express your enthusiasm for the role and how your skills align with the job requirements. Use specific examples from your past experience that demonstrate your operational and people management abilities.
Tailor Your CV: Ensure your CV is tailored to the job description. Highlight your strategic planning skills, communication skills, and any relevant experience in customer service or stakeholder management. Keep it concise and focused on achievements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HOUSE OF COMMONS-3
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Education Centre Operations Manager. Be prepared to discuss how your experience aligns with managing daily operations, providing excellent customer service, and handling stakeholder queries.
✨Showcase Your Leadership Skills
As this role involves co-management and leading a team, be ready to share examples of your leadership experience. Discuss how you've successfully managed teams in the past and how you foster a positive working environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer service and health and safety. Think of specific scenarios where you had to troubleshoot issues or manage complaints effectively.
✨Engage with the Interviewers
Demonstrate your communication skills by engaging actively with the interviewers. Ask insightful questions about the Education Centre's operations and the team's dynamics, showing your genuine interest in the role and the organisation.
