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- Tasks: Join us as a Service Desk Apprentice, handling service calls and ensuring customer satisfaction.
- Company: NCS Office Systems Ltd offers top-notch office solutions in a supportive and collaborative environment.
- Benefits: Enjoy 20 days annual leave, no weekend work, and opportunities for growth and formal qualifications.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification while being fully supported.
- Qualifications: We're looking for confident, friendly individuals eager to learn and work well in a team.
- Other info: Receive dedicated support from a skills coach and mentor throughout your apprenticeship journey.
NCS Office Systems Ltd is a dynamic and growing company that specialises in providing high-quality office solutions and services to clients. We pride ourselves on creating a supportive, collaborative workplace that fosters growth and development.
We’re currently looking for an enthusiastic and motivated apprentice to join our team and help with the day-to-day operations.
Responsibilities:
- Triage and log all service calls across the region, acting as first responder, ensuring this log is maintained for full visibility/traceability. Timely call resolution and customer satisfaction remain a priority.
- Effectively utilise CRM, 2Serve, which you will become a superuser in, and ERP systems to manage service workflows, track performance metrics, and support decision-making.
- Continuously monitor response times for all service requests; initiate escalation protocols when calls approach or exceed SLA thresholds.
- Strategically allocate and manage engineer diaries to optimise coverage and ensure compliance with all SLAs and contractual obligations.
- Maintain consistent and accurate updates on all active service calls, with a focus on those exceeding agreed SLA terms.
- Collaborate with other departments to address and resolve service-related issues efficiently.
- Ensure all equipment installations are scheduled and initiated within 48–72 hours of request.
- Monitor, document, and report all chargeable service activities to ensure accurate billing and revenue tracking using Excel.
- Employ advanced knowledge of MS Office to gather information from Excel sheets and other PC-based tools to streamline documentation, reporting, and communication.
Desirable skills:
- Confident and friendly.
- Willing to learn and able to work in a busy environment.
- Ambitious.
- Able to work in a team environment.
- Good communication skills.
Salary: £15,704 - £17,888 per annum, depending on experience and age.
Working week: 40 hours a week, Monday to Friday, 8:30am - 5:30pm.
Benefits:
- 20 days annual leave plus public holidays.
- No weekend work!
- Ability to grow in a supportive environment.
- Opportunity to gain formal qualification whilst in role.
Future prospects: NCS Office Systems have supported numerous apprentices in the past who’ve progressed within the company following successful completion of their apprenticeship.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work-based qualification at the same time, APPLY NOW!
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Apprentice
✨Tip Number 1
Familiarise yourself with CRM and ERP systems, especially 2Serve, as this role requires you to become a superuser. Understanding how these systems work will not only help you in the interview but also show your enthusiasm for the position.
✨Tip Number 2
Brush up on your MS Office skills, particularly Excel, since you'll need to manage service workflows and track performance metrics. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills during any interactions with us. Since the role involves collaborating with various departments and ensuring customer satisfaction, being able to articulate your thoughts clearly will be crucial.
✨Tip Number 4
Express your willingness to learn and adapt in a busy environment. Highlighting your ambition and readiness to grow within the company can resonate well with the hiring team, as they value supportive and collaborative workplace culture.
We think you need these skills to ace Service Desk Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Service Desk Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, education, and any previous experience in customer service or IT support. Emphasise your willingness to learn and your ability to work in a team, as these are key traits for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work at NCS Office Systems Ltd. Mention specific aspects of the company culture that appeal to you, such as their supportive environment and growth opportunities.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a service-oriented role.
How to prepare for a job interview at QA Limited
✨Show Enthusiasm
Make sure to express your excitement about the role and the company. NCS Office Systems Ltd values motivated individuals, so let your passion for learning and growing in a supportive environment shine through.
✨Demonstrate Communication Skills
Since good communication is key for this position, practice articulating your thoughts clearly. Be prepared to discuss how you would handle service calls and collaborate with other departments effectively.
✨Familiarise Yourself with CRM and ERP Systems
Although you will learn on the job, having a basic understanding of CRM and ERP systems can set you apart. Research these tools and be ready to discuss how you would use them to manage service workflows.
✨Prepare Examples of Teamwork
As the role requires working in a team environment, think of specific examples from your past experiences where you successfully collaborated with others. This will demonstrate your ability to fit into their collaborative culture.
