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- Tasks: Provide top-notch IT support and maintenance for trade floor operations.
- Company: Join a leading investment bank in the heart of London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a fast-paced team, making a real impact in tech support.
- Qualifications: Knowledge of Windows OS, IT protocols, and telecoms is essential.
- Other info: This is a contract role with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an IT Support technician to assist an Investment Bank with Trade Floor and User support. Working in the IT Support team and wider production department with day to day business as usual activities.
Responsibilities:
- Day to Day support and maintenance of IT, including liaising with head office and IT teams on norms and standards and helping to bridge the skills and knowledge gap.
- Following correct processes and procedures in line with standard operating procedures.
- Telecoms support included.
Tasks and Skills required:
- Provide high quality IT support.
- Good level of knowledge in all areas of IT troubleshooting - Windows OS environment.
- Good level of knowledge on IT protocols - TCP/IP, DNS, DHCP etc.
- Good level of knowledge on Telecoms (Mobile phone/Dealerboards/Softphone).
- Quality documentation is created where necessary and updated.
- Being a proactive driver of change within the IT perimeter.
- Able to work autonomously.
Contact Detail:
System Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific IT protocols mentioned in the job description, such as TCP/IP, DNS, and DHCP. Being able to discuss these in detail during your interview will show that you have the technical knowledge required for the role.
✨Tip Number 2
Highlight any previous experience you have in a trade floor environment or similar fast-paced settings. This will demonstrate your ability to handle the unique challenges that come with supporting users in high-pressure situations.
✨Tip Number 3
Prepare examples of how you've proactively driven change in your previous roles. This could be through improving processes or implementing new technologies, which aligns with the expectations of being a proactive driver of change within the IT perimeter.
✨Tip Number 4
Brush up on your documentation skills. Be ready to discuss how you create and maintain quality documentation, as this is crucial for ensuring smooth operations and communication within the IT support team.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a trade floor environment. Emphasise your knowledge of Windows OS, IT protocols like TCP/IP, DNS, and DHCP, as well as any telecoms support experience.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Desktop Support Specialist role. Mention specific skills that align with the job description, such as your ability to provide high-quality IT support and your proactive approach to problem-solving.
Showcase Relevant Skills: When detailing your experience, focus on your troubleshooting skills and any instances where you've successfully bridged knowledge gaps within IT teams. Highlight your ability to work autonomously and follow standard operating procedures.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at System Recruitment Specialists
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Windows OS and IT protocols like TCP/IP, DNS, and DHCP. You might be asked to troubleshoot a common issue, so brush up on your problem-solving skills and be ready to demonstrate your knowledge.
✨Highlight Your Communication Skills
Since you'll be liaising with various teams, it's crucial to showcase your ability to communicate effectively. Share examples of how you've successfully collaborated with others in past roles, especially in high-pressure environments like a trade floor.
✨Emphasise Proactivity
The role requires someone who can drive change within the IT perimeter. Prepare to discuss instances where you've taken the initiative to improve processes or solve problems before they escalated. This will show that you're not just reactive but also proactive.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a critical system failure or supporting a user with technical difficulties. Practising these scenarios can help you articulate your thought process and decision-making skills.
