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- Tasks: Lead daily operations and manage a team in a fast-paced retail environment.
- Company: Join a high-profile facilities management team in central London.
- Benefits: Enjoy a shift-based schedule with 4 on, 4 off days and nights.
- Why this job: Perfect for confident leaders wanting to grow in a dynamic, customer-focused setting.
- Qualifications: Must have supervisory experience and an electrical or mechanical qualification.
- Other info: Be part of a respected team and make a real impact in operations.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and driven Shift Manager to support the day-to-day operations of a high-profile central London site. This role is ideal for someone with strong leadership capabilities, a background in building services or facilities management, and a passion for delivering service excellence in a fast-paced environment. Working a shift position, 4 on 4 off days and night rota.
Key Responsibilities
- Operational Leadership
- Support the senior site manager in the daily running of operations
- Oversee planned and reactive maintenance tasks, ensuring completion to quality and safety standards
- Coordinate workload and rotas with the helpdesk and shift teams
- Monitor team KPIs and performance statistics, driving improvements where necessary
- Maintain compliance with all health & safety requirements through regular inspections and audits
- Team Management
- Supervise and develop a team of engineers and technicians
- Conduct regular one-to-ones, performance reviews (PDRs), and manage absences
- Lead recruitment activities and assist with onboarding
- Identify training needs and support individual development plans
- Handle first-level disciplinary investigations as required
- Customer Focus
- Maintain a professional relationship with the client and stakeholders
- Ensure timely communication and feedback reporting
- Identify and support the delivery of additional service opportunities
- Process & Performance
- Contribute to planning and execution of maintenance schedules and projects
- Assist in quote preparation and supplier management
- Identify process improvement opportunities across operations
- Take part in emergency response procedures and business continuity planning
- Self-Management
- Maintain efficient time management and task prioritisation
- Stay informed through regular internal training and updates
- Promote a positive working culture through example
- Financial Awareness
- Understand SLAs and KPIs and ensure compliance
- Monitor and control additional cost areas such as overtime and materials
- Support monthly performance and contract reviews
Experience:
- Proven supervisory experience, ideally in a shift-based environment
- Strong people management skills
- Experience working in high-footfall, customer-facing environments (e.g., retail, public spaces)
Qualifications:
- Electrical or Mechanical qualification (City & Guilds/NVQ) – Essential
Key Interfaces:
- Engineers and Technicians
- Central Helpdesk/Customer Service Management Team
- On-site Client Representatives and Stakeholders
If you’re a confident leader who thrives in an operational setting and is looking to take the next step in your facilities management career, we’d love to hear from you. Apply now to be part of a dynamic and respected team in the heart of London.
Shift Manager employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced in high-footfall environments like retail. Understanding these nuances will help you demonstrate your capability to manage such settings effectively during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research the company’s values and recent projects. Being able to align your personal values with theirs and discussing how you can contribute to their goals will make a strong impression.
✨Tip Number 4
Prepare to discuss your understanding of SLAs and KPIs, as well as how you’ve monitored and controlled costs in past roles. This knowledge is crucial for demonstrating your financial awareness in the operational context.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and leadership roles. Emphasise your supervisory experience, especially in shift-based environments, and include specific examples of how you've improved team performance or customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and your ability to manage teams effectively. Mention your qualifications, such as your electrical or mechanical certification, and relate them to the job requirements outlined in the description.
Highlight Key Achievements: When detailing your work history, focus on key achievements that demonstrate your leadership skills and ability to drive improvements. Use metrics where possible, such as percentage increases in team performance or successful project completions.
Showcase Customer Focus: Since the role requires maintaining professional relationships with clients and stakeholders, include examples of how you've successfully managed client expectations and delivered exceptional service in previous positions.
How to prepare for a job interview at PRS
✨Showcase Your Leadership Skills
As a Shift Manager, demonstrating your leadership capabilities is crucial. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your ability to motivate and develop team members.
✨Understand the Operations
Familiarise yourself with the specific operations of the company you're interviewing with. Be ready to discuss how you would oversee maintenance tasks and ensure compliance with health and safety standards. This shows your proactive approach and understanding of the role.
✨Emphasise Customer Focus
Since this role involves maintaining professional relationships with clients and stakeholders, prepare to discuss how you've handled customer interactions in previous roles. Share examples of how you've identified and delivered additional service opportunities.
✨Demonstrate Financial Awareness
Understanding SLAs and KPIs is essential for this position. Be prepared to talk about how you've monitored costs and ensured compliance in past roles. Discuss any experience you have with budget management or cost control measures.
