Shift Manager

Job Opportunity: Shift Manager – Operations (Central London – Retail FM)

📍 Location: Central London

🕒 Employment Type: Full-Time, Shift-Based

We are looking for an experienced and driven Shift Manager to support the day-to-day operations of a high-profile central London site. This role is ideal for someone with strong leadership capabilities, a background in building services or facilities management, and a passion for delivering service excellence in a fast-paced environment.

Working a shift position, 4 on 4 off days and night rota.

Key Responsibilities

Operational Leadership

• Support the senior site manager in the daily running of operations
• Oversee planned and reactive maintenance tasks, ensuring completion to quality and safety standards
• Coordinate workload and rotas with the helpdesk and shift teams
• Monitor team KPIs and performance statistics, driving improvements where necessary
• Maintain compliance with all health & safety requirements through regular inspections and audits

Team Management

• Supervise and develop a team of engineers and technicians
• Conduct regular one-to-ones, performance reviews (PDRs), and manage absences
• Lead recruitment activities and assist with onboarding
• Identify training needs and support individual development plans
• Handle first-level disciplinary investigations as required

Customer Focus

• Maintain a professional relationship with the client and stakeholders
• Ensure timely communication and feedback reporting
• Identify and support the delivery of additional service opportunities

Process & Performance

• Contribute to planning and execution of maintenance schedules and projects
• Assist in quote preparation and supplier management
• Identify process improvement opportunities across operations
• Take part in emergency response procedures and business continuity planning

Self-Management

• Maintain efficient time management and task prioritisation
• Stay informed through regular internal training and updates
• Promote a positive working culture through example

Financial Awareness

• Understand SLAs and KPIs and ensure compliance
• Monitor and control additional cost areas such as overtime and materials
• Support monthly performance and contract reviews

Experience:

• Proven supervisory experience, ideally in a shift-based environment
• Strong people management skills
• Experience working in high-footfall, customer-facing environments (e.g., retail, public spaces)

Qualifications:

• Electrical or Mechanical qualification (City & Guilds/NVQ) – Essential

Key Interfaces:

• Engineers and Technicians
• Central Helpdesk/Customer Service
• Management Team
• On-site Client Representatives and Stakeholders

If you're a confident leader who thrives in an operational setting and is looking to take the next step in your facilities management career, we’d love to hear from you.

Apply now to be part of a dynamic and respected team in the heart of London.