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- Tasks: Join a dynamic team to test, fix, and repair Cisco & Meraki equipment.
- Company: Be part of an award-winning IT services company focused on logistics and RMA.
- Benefits: Enjoy mentorship, career progression, and a supportive 'people first' culture.
- Why this job: Gain hands-on experience with a clear path to management in a high-growth environment.
- Qualifications: Must have Cisco & Meraki expertise and managerial skills; RMA background preferred.
- Other info: Candidates must be eligible for SC clearance upon hire.
The predicted salary is between 36000 - 60000 £ per year.
My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.
Why?:
- Mentorship through to becoming a department manager within a couple of years
- Great opportunity for career progression in a supportive high-growth team environment
- Inviting “people first” culture
You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will back fill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct pathway to become the manager through succession when he leaves the company.
Key Skills required:
- Confident hands-on Cisco & Meraki expertise
- Managerial skills and experience
- Preferably RMA background e.g. testing, fixes, repairs, RMA experience
- Excellent communication skills
- Managerial team leadership skills (optimise your team around you)
This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.
Responsibilities:
- Carrying out proactive Cisco & Meraki tests, fixes and repairs - e.g. kit comes back - assist in testing routers, switches, access points. Does it work, replace power supply, test, put back into stock, or send external repair
- Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company
- Using technical knowledge to manage support calls and support bid management.
- Allocation and dispatch of stock
- Ability to meet deadlines and maintain high standards even when under pressure.
- Engagement in projects requiring specific stock management, warranty and returns via the RMA process
- Manage, lead, optimise and get the most out of the team you’re leading.
- Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
- Maintain high quality across the board
Please hit the button to Apply and/or email or call on 020 3004 8235 for further info.
Cisco & Meraki - Tests, Fixes & Repairs employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco & Meraki - Tests, Fixes & Repairs
✨Tip Number 1
Familiarise yourself with Cisco and Meraki products. Understanding their functionalities and common issues will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the Cisco and logistics field. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your managerial experience in detail. Think of specific examples where you've optimised team performance or handled challenging situations, as this will be crucial for demonstrating your leadership skills.
✨Tip Number 4
Showcase your problem-solving abilities. Be ready to discuss how you've approached technical challenges in the past, particularly in testing and repairs, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Cisco & Meraki - Tests, Fixes & Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Cisco and Meraki products. Include specific examples of tests, fixes, and repairs you've conducted, as well as any managerial roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their focus on logistics and RMA processes, and emphasise your ability to lead and optimise a team.
Highlight Relevant Skills: Clearly outline your technical skills related to Cisco and Meraki, as well as your managerial experience. Use bullet points to make this information easy to read and ensure it stands out.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated in previous positions, especially in a team leadership context.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Cisco and Meraki products. Be prepared to discuss specific tests, fixes, and repairs you've performed in the past, as this role requires a solid understanding of these technologies.
✨Demonstrate Leadership Skills
Since this position has a pathway to managerial roles, it's crucial to showcase your leadership abilities. Share examples of how you've optimised team performance or led projects in previous roles, emphasising your ability to motivate and guide others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about situations where you had to manage stock, handle RMA processes, or ensure customer satisfaction under pressure, and be ready to explain your approach.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated technical information to non-technical stakeholders or collaborated with team members to achieve common goals.
