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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide technical support for our Device Intelligence team.
- Company: Join a dynamic company focused on innovative SaaS solutions and customer satisfaction.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Be part of a supportive culture that values your input and growth while making a real impact.
- Qualifications: Fluency in French, experience in customer support, and strong communication skills are essential.
- Other info: Experience with Salesforce or SAP is a plus, but not mandatory.
The predicted salary is between 24000 - 36000 £ per year.
We are urgently looking for a Customer Support Representative to join our Device Intelligence team. The ideal candidate will have proven fluency in the French language.
What we’re looking for…
- Experience in a customer-facing role (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
- Strong communication and listening skills;
- Well-developed time management and prioritisation skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Methodical and conscientious documentation skills;
- Willingness to develop while identifying opportunities over self-reflection.
Customer Support Representative employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Brush up on your French language skills, as fluency is a key requirement for this role. Practising conversational French can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with common customer support scenarios and how to handle them effectively. This will demonstrate your understanding of customer satisfaction and show that you're prepared for the challenges of the role.
✨Tip Number 3
If you have experience with SaaS solutions, be ready to discuss specific examples of how you've used these tools to enhance customer support. Even if it's not mandatory, it can set you apart from other candidates.
✨Tip Number 4
Highlight your time management and prioritisation skills in conversations. Be prepared to share examples of how you've successfully managed multiple tasks in a fast-paced environment, as this is crucial for the role.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in customer-facing roles. Provide specific examples of how you've successfully handled customer inquiries or resolved issues, especially in a technical context.
Showcase Language Skills: Since fluency in French is crucial for this role, clearly state your language proficiency. If you have any certifications or relevant experiences that demonstrate your language skills, include them.
Demonstrate Technical Knowledge: If you have experience with SaaS solutions, CRM, or ERP systems like Salesforce and SAP, mention these explicitly. Describe how you've used these tools to enhance customer satisfaction or streamline processes.
Convey Soft Skills: In your application, highlight your communication, listening, and time management skills. Use examples to illustrate how you've effectively prioritised tasks and maintained a structured approach in previous roles.
How to prepare for a job interview at Ascendion
✨Showcase Your Language Skills
Since fluency in French is a key requirement, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or provide examples in French, so practice speaking and writing in the language beforehand.
✨Highlight Customer-Facing Experience
Make sure to discuss your previous roles in customer support or any customer-facing positions. Share specific examples of how you handled customer inquiries, resolved issues, and contributed to customer satisfaction.
✨Familiarise Yourself with Relevant Tools
Even though experience with CRM and ERP systems like Salesforce and SAP is not mandatory, having a basic understanding of these tools can set you apart. Research these platforms and be ready to discuss how you would use them in your role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach challenges and solve problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your methodical and conscientious approach to tasks in a demanding environment.
