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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join Stefanini, a global leader in IT services with 35 years of experience.
- Benefits: Enjoy a vibrant workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer service and innovation.
- Qualifications: 4 years of IT support experience, preferably in financial services; ITIL certification is a plus.
- Other info: Diversity and inclusion are at our core; we celebrate individuality!
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users. This is an exciting opportunity to join a forward-thinking company at the forefront of its industry. You will play a key role in ensuring the effective delivery of IT services and resolving technical issues efficiently.
Please note: Prior experience in a technical support role within the financial sector is essential for this position.
Regular Shift pattern: 7 am-3 pm
Key Responsibilities:
- Deliver outstanding technical support that consistently meets or exceeds customer expectations
- Identify customer needs and recommend suitable products or services
- Troubleshoot, analyze, and repair hardware and software issues; order and replace parts as necessary
- Manage and maintain user accounts, access rights, and group memberships
- Provide hands-on assistance for incidents escalated from Tier 1, 2, and 3 support, coordinating with resolver teams as needed
- Support and maintain all network hardware and devices
- Liaise with third-party vendors for troubleshooting and resolution of hardware/software problems
- Install PCs, peripherals, and LAN-based equipment
- Support administrative tasks related to workstation setups, including user security and file access
- Move and configure workstations, peripherals, and telecommunications hardware
- Document all changes to inventory, configurations, and system updates
Required Qualifications and Experience:
- 4 years of onsite IT support experience
- Mandatory: Previous experience in a tech support role within the financial services industry
- ITIL v3 Foundation Certification (preferred)
- Microsoft OS/Office certifications are a plus
- Advanced knowledge of Microsoft 365
- Basic scripting or coding skills (advantageous)
- Experience with iOS and Android devices
- Basic networking knowledge and understanding of Active Directory and permissions
- Excellent problem-solving skills, team spirit, and analytical thinking
- Strong communication and interpersonal skills
- Customer-focused mindset with high stress tolerance and adaptability
- Proven ability to thrive in a high-speed, ever-changing tech environment
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us: We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
Technical Support Specialist employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the financial sector's specific IT challenges. Understanding the unique requirements and regulations of this industry will help you stand out during interviews.
✨Tip Number 2
Brush up on your ITIL v3 Foundation knowledge. Being able to discuss IT service management principles confidently can demonstrate your commitment to high-quality support.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of specific instances where you've resolved technical issues efficiently, especially in a fast-paced environment.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially within the financial sector. Use specific examples to demonstrate your problem-solving skills and customer service orientation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the financial services industry. Mention any relevant certifications, such as ITIL v3 or Microsoft OS/Office, and explain how they make you a strong candidate.
Highlight Technical Skills: In your application, emphasise your technical skills, including knowledge of Microsoft 365, basic scripting, and networking. Be sure to mention any experience with iOS and Android devices, as well as your familiarity with Active Directory.
Showcase Soft Skills: Don't forget to highlight your soft skills in your application. Strong communication, teamwork, and adaptability are crucial for this role. Provide examples of how you've successfully worked under pressure or resolved conflicts in previous positions.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like Microsoft 365, networking, and troubleshooting. Bring examples of past experiences where you successfully resolved technical issues, particularly in a financial services context.
✨Demonstrate Customer Service Excellence
Since the role is customer-focused, highlight your experience in delivering outstanding service. Share specific instances where you went above and beyond to meet customer needs or resolve their issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to IT support, such as how you would handle a critical system failure or a frustrated user.
✨Emphasise Adaptability and Teamwork
In a fast-paced environment, adaptability is key. Discuss how you've thrived in changing situations and worked collaboratively with teams to achieve common goals, especially when dealing with escalated support issues.
