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- Tasks: Provide 1st and 2nd line support for key business applications, especially Microsoft Dynamics NAV.
- Company: Join Auxilion, a company dedicated to supporting clients and developing its people.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Be part of a passionate team that values your contributions and offers meaningful impact.
- Qualifications: 1-2 years in Application Support or IT Support; experience with Navision is a plus.
- Other info: Work in a vibrant City Centre office in Sheffield, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and customer-focused Application Support Analyst to join our IT team. The successful candidate will provide 1st and 2nd line support for key business applications, including Microsoft Dynamics NAV (Navision), ensuring issues are resolved efficiently and users receive high-quality support.
- Provide day-to-day support for business-critical applications, with a focus on Navision.
- Troubleshoot application-related issues raised by end users and document solutions within the service desk system.
- Perform routine maintenance and configuration to supported applications.
- Take full ownership for managing and resolving support tickets from initiation to closure, ensuring timely and effective resolution while maintaining high customer satisfaction.
Requirements:
- 1–2 years of experience in an Application Support, IT Support, or similar role.
- Experience supporting Microsoft Dynamics NAV (Navision) is highly desirable.
- Basic understanding of databases, SQL.
- Customer-oriented mindset with a focus on providing high-quality service.
- Exposure to ITIL processes (incident, problem, change management).
- Experience working with ticketing systems such as ServiceNow, Zendesk, or similar.
At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Support Engineer, Application Support Engineer, SQL Server employer: Auxilion
Contact Detail:
Auxilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer, Application Support Engineer, SQL Server
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics NAV (Navision) before your interview. Understanding its functionalities and common issues will help you demonstrate your knowledge and show that you're proactive about the role.
✨Tip Number 2
Brush up on your SQL skills, as a basic understanding of databases is essential for this position. Being able to troubleshoot database-related issues will set you apart from other candidates.
✨Tip Number 3
Get acquainted with ITIL processes, especially incident and problem management. Showing that you understand these frameworks will highlight your ability to manage support tickets effectively.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in previous roles. This will demonstrate your customer-oriented mindset and your commitment to high-quality support, which is crucial for this job.
We think you need these skills to ace Support Engineer, Application Support Engineer, SQL Server
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Microsoft Dynamics NAV (Navision). Emphasise any specific projects or roles where you provided 1st and 2nd line support.
Craft a Strong Cover Letter: In your cover letter, express your customer-oriented mindset and your passion for providing high-quality service. Mention your familiarity with ticketing systems like ServiceNow or Zendesk, and how you can contribute to the team at Auxilion.
Showcase Technical Skills: Include any technical skills related to SQL databases and ITIL processes in your application. This will demonstrate your capability to troubleshoot application-related issues effectively.
Highlight Problem-Solving Experience: Provide examples of how you've managed and resolved support tickets in previous roles. Detail your approach to ensuring timely resolutions and maintaining customer satisfaction.
How to prepare for a job interview at Auxilion
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Dynamics NAV (Navision) and SQL during the interview. Be prepared to discuss specific instances where you've successfully resolved application-related issues or performed routine maintenance.
✨Demonstrate Customer Focus
Since the role requires a customer-oriented mindset, share examples of how you've provided high-quality support in previous positions. Emphasise your ability to manage support tickets effectively while ensuring customer satisfaction.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this role. Brush up on incident, problem, and change management principles, and be ready to discuss how you've applied these in your past experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Think of common issues you might encounter with Navision or other applications and how you would approach resolving them. This will demonstrate your proactive problem-solving abilities.
