Customer Service Agent Full Time Temp-Perm

Customer Support Administrator Role Profile Reports to: Customer Experience Manager Location: Glasgow, office based Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator. Experience of working in a customer service role Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures Experience in recording of all customer interactions, meeting pre-set Quality targets Manage end to end customer experiences Strong analytical skills with experience of MS Excel and content management systems Can do attitude with a flexible approach to the role Multiple language skills will be treated as an advantage. Delivery of excellent customer service on each and every call First point of contact for customer escalations and complaints Order processing and administration You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee! Full access to our fantastic Employee Assistance Programme and much more!