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- Tasks: Support clients by resolving technical issues and providing expert advice.
- Company: Join a dynamic tech company focused on innovative solutions and client satisfaction.
- Benefits: Enjoy a competitive salary, office-based work, and opportunities for client interaction.
- Why this job: Make a real impact by helping clients while advancing your tech career in a supportive environment.
- Qualifications: Experience with Office 365, backups, AD, virtual machines, and networks is essential.
- Other info: This is a full-time, permanent role based in Leeds with potential for client visits.
The predicted salary is between 24000 - 42000 £ per year.
Leeds (office-based with client visits)
£28,000 – £35,000 (depending on experience)
Full-time | Permanent
You’ve done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you’re tired of being stuck behind tickets. You want to use your knowledge to actually help people, not just fix the same problem ten times a day.
Contact Detail:
Verus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network with professionals in the tech industry, especially those who are already working as Technical Account Managers. Attend local meetups or online webinars to connect with them and gain insights into their day-to-day responsibilities.
✨Tip Number 2
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Office 365 and virtual machines. Consider taking short courses or certifications to enhance your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical account management. Focus on how you can leverage your helpdesk experience to provide exceptional customer service and solve complex problems for clients.
✨Tip Number 4
Showcase your soft skills during networking events or interviews. As a Technical Account Manager, communication and relationship-building are key. Be ready to discuss examples of how you've successfully collaborated with clients or team members in the past.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365, backups, Active Directory, virtual machines, and networks. Use specific examples to demonstrate how you've helped clients in the past.
Craft a Compelling Cover Letter: In your cover letter, express your desire to move from a helpdesk role to a Technical Account Manager position. Share your passion for helping clients and how your technical skills can benefit them.
Showcase Problem-Solving Skills: Provide examples of how you've resolved complex issues or improved processes in your previous roles. This will show that you can handle the responsibilities of a Technical Account Manager effectively.
Highlight Client Interaction Experience: If you have experience working directly with clients, make sure to mention it. Discuss how you've built relationships and communicated technical information in an understandable way.
How to prepare for a job interview at Verus Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight your experience with Office 365, backups, Active Directory, virtual machines, and networks. Be prepared to discuss specific scenarios where you've successfully resolved technical issues or improved processes.
✨Demonstrate Your People Skills
As a Technical Account Manager, you'll be interacting with clients regularly. Share examples of how you've effectively communicated complex technical information to non-technical users, and how you've built strong relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot a challenging issue or manage a difficult client. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Its Clients
Familiarise yourself with the company’s services and its client base. Understanding their needs and challenges will allow you to tailor your answers and demonstrate how you can add value as a Technical Account Manager.
