Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the Customer Support Team, ensuring top-notch service for our Swiss customers.
- Company: Join Coople, a dynamic tech company revolutionising the gig economy in Switzerland.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your leadership can make a real impact.
- Qualifications: Must have 3+ years in management, fluent in German and English, with customer-facing experience.
- Other info: Regular travel to London or Zurich office required; ideal for proactive, process-oriented individuals.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK or Zurich, Switzerland (hybrid with at least 2 days/week in-office)
Job Type: Full-time, permanent position
Experience Level: At least 3 years in a managerial position
Language Requirements: German (fluent), English (fluent), French (desirable)
About the Role
Coople is currently looking for a Customer Support Team Leader starting as soon as possible. In this role you will be responsible for the quality of our Level 1 support to customers and Cooplers in the Swiss market.
Key Responsibilities
- Manage and oversee the day to day of the Customer Support Team
- Recruit new members of the team, onboard and train them into their new roles.
- Provide ongoing coaching to team members in regard to KPI’s and high CSAT scores
- Manage the shift schedule and staffing of the team
- Document and optimise team processes
- Provide customer feedback and liaise with the wider business e.g. commercial, marketing and product teams
- Escalate compliance cases to relevant teams
- Regular travel to the London or Zurich office (depending on your main location) will be required
Qualifications & Requirements
- At least 3 years of experience in a managerial position are a must
- Ideally a completed commercial or technical apprenticeship, with relevant further education
- Prior customer-facing experience in a b2b/b2c environment, ideally in a technology-led business
- Customer-oriented individual with experience of working towards, and exceeding targets
- Ideally experience working in an international, remote environment
- Excellent organizational skills, structured and solution-oriented way of working
- Good objection handling abilities
- Excellent communication skills
- Fluent German and English are a must (French-speaking desirable)
If you are a process-oriented, and proactive professional who would thrive in a fast-paced tech company, then apply today!
Contact Detail:
Coople Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Leader (German-speaking)
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in the Swiss market. Understanding local customer needs will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your experience in managing teams, especially in a customer support environment. Be ready to share examples of how you've successfully coached team members to achieve high CSAT scores.
✨Tip Number 3
Prepare to discuss your approach to process optimisation. Think of specific instances where you've documented and improved team processes, as this is a key responsibility of the role.
✨Tip Number 4
Since the role requires fluency in German and English, practice articulating your thoughts in both languages. This will not only boost your confidence but also showcase your language skills effectively.
We think you need these skills to ace Customer Support Team Leader (German-speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience, particularly in customer support. Emphasise any relevant achievements, such as improving customer satisfaction scores or successfully training new team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer support and leadership. Mention your fluency in German and English, and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved managing teams or customer interactions. Use specific examples to demonstrate your ability to meet KPIs and handle objections effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Coople Switzerland
✨Showcase Your Leadership Experience
Make sure to highlight your previous managerial roles and how you've successfully led teams. Discuss specific examples of how you managed day-to-day operations and improved team performance.
✨Demonstrate Your Customer-Centric Approach
Prepare to discuss how you've handled customer feedback in the past. Share instances where you improved customer satisfaction scores and how you trained your team to maintain high standards.
✨Be Ready for Language Proficiency Questions
Since fluency in German and English is crucial, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both.
✨Understand the Company Culture
Research Coople's values and work culture. Be ready to explain how your personal values align with theirs and how you can contribute to a positive team environment, especially in a hybrid setting.
