Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers at the trade counter, providing top-notch service and product advice.
- Company: Join a dynamic company focused on plumbing and heating solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, and a company pension.
- Why this job: Be the face of the company, engage with customers, and grow your skills in a supportive environment.
- Qualifications: 1 year experience in plumbing and heating, plus 1 year in a trade counter role required.
- Other info: Work full-time with alternate Saturdays; training provided for forklift operation.
The predicted salary is between 24000 - 36000 £ per year.
Trade Counter Assistant plays a key role in branch performance, they are the face of the company in our trade counters and are there to provide excellent customer service and advise and upsell where required. You will be proactive in attracting new customers to the branch and be dedicated to use and build their knowledge in plumbing and heating, so they are better placed to have great interactions with our customers.
Responsibilities including but not limited to:
- Achieve sales and profit targets.
- Deliver exceptional customer service to account, trade, retail, and online customers.
- Increase profitability through proactive promotion of additional products.
- Outbound calling to inform our customers and generate additional business.
- Participate in promotional and trade events.
- Ensure optimum incoming call and call-back completion.
- Prompt completion of compliance and training modules via safety cloud.
- Participate in online teams and in-person meetings.
- Maximise stock availability by working closely with branch stock control and ordering directly where required.
- Minimise slow moving and discontinued products through active clearance promotion.
- Ensure products are displayed to highest standard including correct POS and stock rotation for date sensitive products.
- Prompt receiving and put-away of stock.
- Ensure the trade counter is always clean and tidy.
- All cash handling and banking processes followed correctly.
- Opening and closing of premises if designated keyholder.
- Support on Goods in and warehousing when required, including operating the forklift once trained.
You will also be required to work alternate Saturdays.
Pay: Competitive Salary
Job Type: Full-time
Additional pay: Bonus scheme
Benefits: Company pension, Cycle to work scheme
Schedule: Monday to Friday
Experience: Plumbing and Heating: 1 year (required), Trade Counter: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Contact Detail:
Direct Heating & Plumbing Merchants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Knowing the products and services inside out will not only boost your confidence but also help you engage customers effectively, making you a valuable asset during your interview.
✨Tip Number 2
Practice your customer service skills. Since this role is all about providing exceptional service, consider role-playing scenarios with friends or family to refine your ability to upsell and handle various customer interactions.
✨Tip Number 3
Network within the industry. Attend local trade events or join online forums related to plumbing and heating. This can give you insights into the latest trends and may even lead to connections that could help you land the job.
✨Tip Number 4
Show enthusiasm for the role during your interactions with us. Whether it's in an interview or a casual conversation, expressing genuine interest in the company and the position can set you apart from other candidates.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trade Counter Assistant position. Tailor your application to highlight your relevant experience in plumbing and heating, as well as customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in trade counter roles and any relevant plumbing and heating knowledge. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales and profit targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to attracting new customers and increasing profitability.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Direct Heating & Plumbing Merchants
✨Know Your Products
Familiarise yourself with the plumbing and heating products that the company offers. Being able to discuss these confidently will show your dedication and help you provide better customer service during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for a Trade Counter Assistant role.
✨Show Proactivity
Be ready to discuss how you've attracted new customers or increased sales in previous roles. Companies value candidates who can demonstrate a proactive approach to business growth and customer engagement.
✨Understand Sales Targets
Research how sales targets work in a trade counter environment. Be prepared to talk about your experience with achieving sales goals and how you plan to contribute to the company's profitability.
