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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage accounts effectively.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be part of a culture that values customer satisfaction and teamwork.
- Qualifications: 2 years in customer service, strong Excel skills, and CRM experience required.
- Other info: This is a fixed-term contract for one year with growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Job Activities
- Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments.
- Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer.
- Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites.
- Providing existing and prospective customers with price information on request.
- Process applications/accounts for Customers.
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel.
- Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s.
- Help to maintain customer accounts in CRM (Salsa).
- Calling existing customers to secure orders to meet or exceed required targets.
- Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
- Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO.
- Record and gather information in relation to customer complaints ensuring all information is correctly logged.
- Assist in investigations to close out complaints.
- Raise credit/debit notes as directed.
Candidate Profile
- 2 years’ experience in office-based customer service role.
- Confident using full Microsoft package (Excel is essential).
- Experience using CRM systems.
- Good attention to detail and communication skills.
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (FTC 1 year)
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salsa, as this role requires you to maintain customer accounts. If you have experience with similar systems, be ready to discuss how you can quickly adapt and contribute.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as it's essential for this position. Consider preparing examples of how you've used Excel in previous roles to analyse data or manage customer information effectively.
✨Tip Number 3
Prepare to demonstrate your customer service experience by thinking of specific situations where you successfully resolved complaints or exceeded customer expectations. This will show your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research our company values and customer service strategies. Being able to articulate how your personal values align with ours during the interview can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor (FTC 1 year)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your skills in using CRM systems and the Microsoft package, particularly Excel, as these are essential for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer service. Mention specific examples from your past experience that demonstrate your ability to handle customer inquiries and complaints effectively.
Highlight Key Skills: Focus on key skills mentioned in the job description, such as attention to detail and communication skills. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at TotalEnergies
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Your CRM Skills
Since the role requires using CRM systems, be prepared to talk about your experience with them. If you've used Salsa or similar systems, mention how you utilised them to manage customer accounts effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult customers or complaints and how you resolved those situations.
✨Familiarise Yourself with Key Performance Indicators (KPIs)
Understand the KPIs relevant to customer service roles. Be ready to discuss how you have met or exceeded targets in your previous positions, as this will show your commitment to delivering excellent service.
