Head of Customer Care in Newcastle Upon Tyne

Job Title: Head of Customer Care

Location: Newcastle upon Tyne, NE13

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Head of Customer Care and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, we don\’t just build homes — we build careers. When you join us as a Head of Customer Care, you\’ll benefit from:

• Competitive salary
• Company Car or Car Allowance
• 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to contribute towards meeting the Group\’s Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team. Provide a service within Company Guidelines, Group Standards and Procedures for Customer Care, to ensure customer satisfaction and maintain the company reputation.

Primary Responsibilities

• Providing leadership to the Customer Care Team comprising of Customer Care Manager, Customer Care Coordinators, Administrators and Maintenance Operatives
• Working closely with the Construction & Sales Teams is vital and this role is an integral part of the Regional Management Team to underpin the local strategic decision making with the customer centric agenda
• Overall you will be responsible for ensuring the service provided is in line with the Company Guidelines, Group Standards and Procedure for Customer Care to ensure Customer satisfaction and Company reputation are maintained
• Updating the Construction Director and Managing Director on customer issues and actions taken to resolve them

What experience do I need?

• Have a proven track record of managing a high performing Customer Care Teams within a highly customer focused environment
• A good understanding of business requirements and brand positioning and be intuitively customer focused and demonstrate an ability to learn different systems
• Construction industry experience is not required
• Thrive in a busy, fast paced environment

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