Customer Delivery Controller in Derby

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of Rolls-Royces recruitment team and provide professional interim and temporary resources.

We are looking for a Customer Delivery Controller for a 12-Month contract based in Derby (hybrid – 3 days onsite, 2 days remote working) on behalf of Rolls-Royce who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planets vital power needs.

As a Customer Delivery Controller, you will have a holistic view across all operations, ensuring that customer impact is fully understood and any product-specific issues are escalated for resolution. You will support the business in making effective allocation decisions by acting as the customer-facing organisation\’s delegated authority or referring issues to the appropriate customer-facing or supply chain coordinating personnel.

• Utilising standardised mitigation, prioritisation, and allocation logic to maintain smooth operations.
• Leading or facilitating cross-functional IPTs to interface with customer-facing organisations and Operations, ensuring prioritisation of issues across the global supply chain to protect and optimise customer delivery performance.
• Maintaining accurate and credible information for customer-critical parts in executive systems and visual management tools.
• Providing timely communication on delivery issues in accordance with governance processes and service levels.
• Facilitating root cause analysis and driving business process changes to prevent issue recurrence.
• Ensuring compliance with company standard systems, processes, and reporting mechanisms to address potential delivery hazards.
• Contributing to Communities of Practice and supporting process improvement initiatives.

• Proven influencing, problem-solving, and team-working skills.
• Previous operational role experience in related functions.
• Excellent communication skills and ability to build networks across functions and organisations.
• Proven track record of delivering results and meeting customer requirements.
• Advanced Excel skills, including VLOOKUPs.
• SAP (ERP) experience.
• Experience working within engineering sector e.g Aerospace or Automotive.
• Experience in planning and control (MRPC).
• Ability to act as the point of contact between the procurement function and internal customers, identifying and mitigating potential risks.
• Strong data analysis, planning, and delivery experience.

If you are interested in applying for the Customer Delivery Controller position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.