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For Companies At a Glance
- Tasks: Build relationships and support customers to enhance their experience.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, commission opportunities, and a supportive work environment.
- Why this job: Perfect for those who love connecting with people and making a difference.
- Qualifications: Recent graduates or those with relevant experience are encouraged to apply.
- Other info: Office-based role with occasional face-to-face customer interactions.
The predicted salary is between 24000 - 26000 £ per year.
Location: Hemel Hempstead
Salary: £24,000 - £26,000 + Commission
Hours: Monday - Friday, 9am - 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face to face customer interactions.
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Experience Account Manager
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully built relationships in previous roles or experiences. We value candidates who can show their ability to connect with customers and enhance their experience.
✨Tip Number 3
Research common challenges in customer experience management and think about how you would address them. This will not only show your initiative but also your understanding of the role's demands.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Graduate Customer Experience Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Graduate Customer Experience Account Manager. Highlight key skills such as relationship building and customer retention in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the role. Emphasise any previous customer service roles or experiences where you successfully built relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention specific examples of how you've maximised customer satisfaction or retention in past roles or projects.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the customer-centric nature of the role.
How to prepare for a job interview at SCG Together
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to align with what they stand for.
✨Prepare for Customer Scenarios
As a Graduate Customer Experience Account Manager, you'll need to demonstrate your ability to handle customer interactions. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past, even if they are from previous jobs or internships.
✨Show Enthusiasm for Customer Service
Express your passion for providing excellent customer service during the interview. Share specific instances where you went above and beyond for a customer, as this will highlight your commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, opportunities for growth, or how success is measured in the customer experience department.
