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- Tasks: Manage and deliver exceptional events at Bristol City Hall, from weddings to corporate functions.
- Company: Join a vibrant team at one of Bristol's iconic cultural venues, known for extraordinary events.
- Benefits: Enjoy a pension scheme, career growth, digital GP access, travel discounts, and wellness classes.
- Why this job: Be part of a dynamic team, enhance your skills, and create memorable experiences for guests.
- Qualifications: Experience in events and hospitality, team management skills, and strong organisational abilities required.
- Other info: Flexible working hours and opportunities for personal development through tailored training programmes.
The predicted salary is between 27500 - 38500 £ per year.
Join a team dedicated to delivering extraordinary events at one of Bristol's most iconic cultural venues. As Conference & Events Manager at Bristol City Hall and Create Centre, you will play a vital role in ensuring that every event - from weddings and client functions to small meetings - is executed flawlessly. You will oversee a fast-paced and quality-driven C&E operation, delivering exceptional customer service and ensuring every guest experience exceeds expectations.
Key Responsibilities:
- Overall Responsibility: Oversee the delivery of high-quality service within a fast-paced Conference & Events operation, focusing on key areas such as weddings, client events, and small meetings.
- Team Leadership: Lead and manage a large, dynamic team, ensuring effective training, development, and upskilling. Promote personal growth and look for opportunities to develop team members through Personal Development Plans (PDP).
- Resource Management: Compile rotas in line with business needs and budget requirements, ensuring the team is neither over nor understaffed.
- Customer Feedback & Action Plans: Manage the customer feedback forum, addressing issues, and implementing action plans for continuous improvement.
- Event Delivery: Ensure all Conference & Events bookings are delivered seamlessly, upselling additional services when appropriate and understanding each client's unique requirements.
Who You Are:
We are looking for someone who brings a blend of passion, experience, and drive. The ideal Conference & Events Manager will:
- Have knowledge and experience in the events and hospitality industry, with a solid understanding of C&E operations.
- Possess previous team management experience, demonstrating your ability to lead, motivate, and develop a team to deliver results.
- Be highly organised with exceptional people management and communication skills.
- Be flexible and adaptable to working hours, with the ability to work in a pressurised environment and multitask effectively.
- Have a solid understanding of P&L accounts and experience managing budgets within a business context.
What We Offer:
We ensure you're rewarded for all your hard work, offering a comprehensive benefits package which includes:
- Contributory pension scheme for your future security.
- Career growth opportunities through our Career Pathways and MyLearning programmes.
- Digital GP access for you and your immediate family, with wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com, and many more.
- Discounts at leading supermarkets such as Tesco, Sainsbury's, Morrisons, and more.
- Up to 44% off cinema tickets, so you can unwind with your favourite film.
- Cash rewards every time you spend, redeemable on a wide range of brands.
- Free wellness, mindfulness, and exercise classes to support your well-being.
- Share all these discounts and offers with friends and family!
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Manager - Bristol
✨Tip Number 1
Familiarise yourself with Bristol City Hall and Create Centre by attending events or visiting the venue. This will give you a better understanding of their operations and help you speak knowledgeably about how you can contribute to their team.
✨Tip Number 2
Network with professionals in the events and hospitality industry, especially those who have experience in managing conferences and events. Building connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed events in the past. Highlight your ability to lead teams, manage budgets, and deliver exceptional customer service, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in the events industry, particularly in customer experience and event technology. Being knowledgeable about current practices will demonstrate your passion for the role and your commitment to continuous improvement.
We think you need these skills to ace Conference & Events Manager - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the events and hospitality industry. Emphasise your team management skills and any specific achievements that demonstrate your ability to lead and deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for event management and your understanding of the role. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as organisation, communication, and adaptability. Provide examples of how you've successfully managed events or led teams in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the events management field.
How to prepare for a job interview at ESS
✨Showcase Your Event Management Experience
Be prepared to discuss your previous experience in managing events, particularly in fast-paced environments. Highlight specific examples where you successfully led a team or executed a challenging event, as this will demonstrate your capability for the role.
✨Demonstrate Leadership Skills
Since the role involves leading a dynamic team, be ready to share your leadership style and how you've motivated and developed team members in the past. Discuss any training initiatives you've implemented and how they benefited your team.
✨Understand Customer Service Excellence
Prepare to talk about your approach to customer service and how you ensure exceptional guest experiences. Think of examples where you addressed customer feedback and implemented changes that improved service delivery.
✨Familiarise Yourself with Budget Management
As the role requires managing budgets and understanding P&L accounts, brush up on your financial management skills. Be ready to discuss how you've previously managed budgets effectively and any strategies you used to optimise resources.
