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- Tasks: Support customers post-sale, ensuring satisfaction and technical success.
- Company: Join a market leader in AI-driven Customer Experience solutions.
- Benefits: Enjoy remote work, competitive salary, bonuses, and great perks.
- Why this job: Future-proof your career while working with innovative technology and global clients.
- Qualifications: 3+ years in technical services, VoIP knowledge, and excellent communication skills required.
- Other info: This role is UK remote only; applicants must be based in the UK.
The predicted salary is between 42000 - 84000 £ per year.
Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £50k-£60k plus bonus & benefits.
Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAMs to join their global professional services team.
The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:
- 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
- TCP/IP networking knowledge and VoIP technology exposure.
- Understanding of TCP/IP and internet fundamentals.
- Software, telecommunications and IP Telephony.
- Demonstrated technical problem-solving proficiency.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK.
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - VoIP, SIP, SaaS in Harrow
✨Tip Number 1
Familiarise yourself with the latest trends in VoIP and SIP technologies. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the Customer Experience and Technical Account Management sectors. Engaging with industry experts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical issues or improved customer satisfaction in previous roles. Real-life scenarios can showcase your problem-solving skills effectively.
✨Tip Number 4
Research the company’s products and services thoroughly. Being well-versed in what they offer will allow you to tailor your conversation and show how you can contribute to their success.
We think you need these skills to ace Technical Account Manager - VoIP, SIP, SaaS in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical services, VoIP technology, and customer service. Use specific examples that demonstrate your problem-solving skills and technical proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of Customer Experience solutions and how your background aligns with their needs.
Highlight Relevant Skills: In your application, emphasise your knowledge of TCP/IP networking and any experience you have with software or telecommunications. Be specific about your analytical and troubleshooting skills.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of VoIP technology, TCP/IP networking, and internet fundamentals. Be prepared to discuss specific examples from your past experience where you successfully applied this knowledge to solve technical problems.
✨Demonstrate Customer-Centric Skills
Since the role focuses heavily on customer satisfaction and retention, be ready to share instances where you went above and beyond for a customer. Highlight your communication skills and how you effectively managed customer expectations.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your analytical and troubleshooting skills. Practice articulating your thought process clearly and logically as you work through these problems.
✨Research the Company and Its Solutions
Familiarise yourself with the company's products and services, especially their Customer Experience solutions. Understanding their market position and recent innovations will help you tailor your responses and show genuine interest in the role.
