The Marcus, tapestry Collection by Hilton - Housekeeping Manager

As Housekeeping Manager, you will oversee all aspects of housekeeping and laundry department, ensuring high standards are maintained. This is a hands-on role providing support and assistance to your team while leading by example, setting high standards to ensure the service is operated safely, hygienically and to contractual specifications., Your day to day

People

· Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance

· Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other department heads

· May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

· Recommend, initiate and manage any HR actions where needed

Financial

· Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

· Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

Guest Experience

· Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements

· Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction

· Handle complaints and special requests to achieve complete guest satisfaction

· Collaborate closely with the front desk and maintenance teams to ensure a seamless guest experience.

· Comply with special needs and requests of the guests, VIPs and repeat visitors

Responsible Business

· Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents)

· Maintain a safe working environment for all team members by identifying potential hazards and conducting risk assessments.

· Ensure all team members adhere to safety protocols and are properly trained in emergency procedures.

Accountability

· Manage team of housekeepers

· Hours or work will include mornings, evenings and weekends

· Maintain procedures for security of lost and found items

· Act as Duty Manager when required

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

Hospitality – We’re passionate about delivering exceptional guest experiences.

Integrity – We do the right thing, all the time.

Leadership – We’re leaders in our industry and in our communities.

Teamwork – We’re team players in everything we do.

Ownership – We’re the owners of our actions and decisions.

Now – We operate with a sense of urgency and discipline

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• • One year experience in a supervisory / management position in housekeeping
• • Proven experience of leading and managing others
• • A clear understanding of speaking and understanding English, Two years’ experience as a Housekeeping Manager
• • Experience in a branded hotel
• • Experience of a hotel pre-opening

Skills you’ll need

· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· £20 for completion of FLOW training

· Increased Annual leave with service

· Discount at Bodyscape – Employee rate and family and friend rate

· Cyrospa discount rate at Bodyscape

· Communication and advice on Health and Wellbeing

· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group

· Work for globally renowned Hotel Brands

· Reward Club Incentive Scheme

· Hotel Incentive scheme