At a Glance
- Tasks: Lead a team to success and ensure excellent customer satisfaction.
- Company: Join the UK's largest automotive service and repair business, part of the Halfords family.
- Benefits: Enjoy uncapped bonuses, discounts, and 5.6 weeks of annual leave.
- Why this job: Great career progression, training opportunities, and a chance to make an impact.
- Qualifications: Strong leadership skills, customer satisfaction experience, and a valid driving license required.
- Other info: Inclusive workplace welcoming diverse applicants; apply even if you don't meet all criteria!
The predicted salary is between 32000 - 53000 £ per year.
Brilliant at leading a team? Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today! • £32,000 to £53,000 per annum • Average uncapped bonus of £10,800 per year (with potential to earn more) • 5 days a week • Earn extra with our refer a friend scheme – T&C’s Apply. Benefits Include: 5.6 weeks’ annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream – access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan – to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management. Engaging and motivational, coaching-based approach to team development and able to provide in the moment training. Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPI’s Excellent communication skills, verbally and written. IT Proficient, with the willingness to learn in-house systems. Good time management A current valid driving licence National Tyres and Autocare is now part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Centre Manager employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in the automotive industry or a similar field. Highlight any initiatives you took that led to improved customer satisfaction or team performance.
✨Tip Number 2
Familiarize yourself with the latest trends in the automotive service and repair industry, especially regarding electric mobility. This knowledge will not only impress during interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare to discuss your experience with KPIs and sales turnover management. Be ready to explain how you have met or exceeded targets in previous roles, as this is crucial for the Centre Manager position.
✨Tip Number 4
Emphasize your communication skills by practicing clear and concise responses to common interview questions. Being able to articulate your thoughts effectively will be key in demonstrating your fit for a leadership role.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, especially in the automotive industry. Use specific examples of how you've delivered high customer satisfaction and met compliance standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your desire to drive business performance. Mention your coaching-based approach to team development and how you can contribute to the company's success.
Highlight Relevant Experience: Clearly outline your experience with high sales turnover and managing KPIs. Provide concrete examples that demonstrate your excellent communication skills and ability to motivate a team.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to progress your career at Halfords. Mention any specific training or qualifications you are interested in pursuing, such as the ATA & MOT Tester Qualifications.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. Highlight your coaching approach and how it has positively impacted customer satisfaction.
✨Demonstrate Customer-Centric Mindset
National Tyres values excellent customer service. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction. This could include handling complaints effectively or implementing new processes that enhanced the customer journey.
✨Familiarize Yourself with KPIs
Understanding key performance indicators (KPIs) is essential for this role. Research common KPIs in the automotive industry and be prepared to discuss how you've met or exceeded these metrics in previous positions. This shows your commitment to driving business performance.
✨Prepare Questions About Career Progression
Since this role offers great career opportunities, come prepared with questions about training schemes and progression paths within the company. This demonstrates your long-term interest in growing with National Tyres and your ambition to contribute to their success.