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- Tasks: Join us as a Field Service Technician, performing maintenance and repairs on pipettes.
- Company: We are a leading company in the life-sciences industry, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, private health insurance, and a company car.
- Why this job: Gain hands-on experience, enhance your skills, and enjoy continuous learning in a supportive environment.
- Qualifications: GCSE Maths and English or equivalent; good communication skills required.
- Other info: Must be willing to travel and work independently; full training provided.
The predicted salary is between 26000 - 28000 £ per year.
This is a great opportunity for an entry-level or graduate candidate to gain valuable industry exposure, enhance their skills and progress within the life-sciences industry. We are looking for a Field Service Technician to join our team. Full training provided.
Our mission is to provide customers with the best possible experience when performing preventative maintenance, service, repairs and calibration of all types of pipettes. This role utilizes your ability to troubleshoot and provides an opportunity for continuous learning.
Your Qualifications
- GCSE Maths and English or equivalent
About You
- You will need good communication skills - both written and verbal
- Be able to travel and spend time away from home
- You must be confident to work both independently and in a team environment
Responsibilities
- Visit customer sites such as university, government, and industry laboratories to perform calibration, maintenance and repair on customer’s pipettes
- Use computer software to track all service activities
- Read and interpret technical diagrams of pipettes
- Ensure conformance with established calibration and repair standards
- Use small, handheld tools to perform maintenance, repair, adjustment, and calibration
- Communicate with customers regarding the status of their order/pipettes in person, via phone or email
- Utilize problem solving skills to work with pipettes and troubleshoot any potential issues effectively
- Determine customer’s service needs, coordinate accordingly
Competencies / Skills
- Good IT skills (Outlook, Excel, MS Teams)
- Mechanically inclined, good manual dexterity
- Quick thinker with problem-solving abilities
- Good organisational skills and ability to manage a busy schedule with relative independence
- Ability to lift up to 25kg
- Previous lab experience beneficial
Other
- Must have a valid driver's licence and good driving record
- Must speak English clearly and fluently
- Regular attendance and punctuality
- Overnight travel may be required, up to 50%
- Ability to acquire new skills and accommodate change in the workplace
Salary & Benefits
- Salary is £26-28k per annum
- 40 hours per week, Monday to Friday
- 25 days' holiday + bank holidays
- Company car
- Private health insurance
- Continual training and development
Contact Detail:
Gilson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with pipette calibration and maintenance processes. Understanding the technical aspects of the equipment you'll be working with will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Being able to clearly explain complex issues to customers will set you apart, as this role requires regular interaction with clients.
✨Tip Number 3
Gain some hands-on experience, even if it's just through volunteering or internships in labs. This will not only enhance your CV but also give you practical insights that can be beneficial during your job application process.
✨Tip Number 4
Network with professionals in the life-sciences industry. Attend relevant workshops or seminars to meet people who can provide insights or even refer you to job openings, including the one at StudySmarter.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Technician role. Emphasise any technical skills, problem-solving abilities, and communication skills you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the life-sciences industry and your eagerness to learn. Mention how your qualifications, such as GCSE Maths and English, make you a suitable candidate for this entry-level position.
Highlight Relevant Experience: If you have any previous lab experience or have worked with tools, be sure to mention it. Even if it's not directly related, any experience that demonstrates your mechanical inclination or problem-solving skills can be beneficial.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Gilson
✨Show Your Problem-Solving Skills
As a Field Service Technician, you'll need to demonstrate your ability to troubleshoot effectively. Prepare examples from your past experiences where you've successfully solved problems, especially in technical or mechanical contexts.
✨Communicate Clearly
Good communication is key in this role. Practice explaining complex ideas simply and clearly, as you may need to discuss technical issues with customers who might not have a technical background.
✨Highlight Your Technical Skills
Make sure to mention any relevant IT skills or previous lab experience you have. Familiarity with tools and software used in maintenance and calibration will set you apart from other candidates.
✨Demonstrate Your Willingness to Learn
Since full training is provided, express your eagerness to learn and adapt. Share instances where you've quickly picked up new skills or adapted to changes in your work environment.
