Restaurant Operations Manager - Liverpool Street, London

Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you will contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather.

We are seeking an enthusiastic and experienced Restaurant Operations Manager to oversee the front of house operations for our vibrant Pasta & Pizza and Terra restaurants located within our stunning Liverpool Street store. As the Restaurant Operations Manager, you will be in charge of all the operations within the restaurant outlets of the store ensuring great guest satisfaction, profitability, and a positive, productive, and engaged work environment, whilst collaborating with our marketing team to develop and execute innovative and successful events to showcase our unique brand and offerings.

Successful candidates will have strong and proven experience as general managers working in a multi-outlet hospitality environment and leading larger teams.

Duties & Responsibilities:

• Organise and direct the store’s restaurant operations to maximise profitability while upholding the company’s mission, values, policies, quality, and guest experience standards.
• Liaise with the Executive Chef to ensure food production for restaurant activities are planned to meet business and clients’ needs.
• Set departmental goals and lead a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration.
• Build strong relationships with external partners.
• Analyse financial data and develop strategies around pricing, merchandising and promotions aimed at increasing efficiencies and driving sales, focusing on customer target and offering.
• Prepare weekly updates on the Front of House department and collaborate closely with corporate and senior leaders to plan activities and achieve all store goals.
• Assist with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations.
• Estimate food and beverage needs, and requisition or purchase food, beverage, supplies and equipment; receive and check orders to ensure that they adhere to specifications.
• Work collaboratively with the Events & Marketing team on storewide partner events to ensure a successful execution.
• Document, investigate, and resolve employee and guest incidents.
• Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.

Requirements:

• Significant experience within the Restaurants sector.
• Experience managing multiple outlets or brands at one time.
• Solid people management skills, ability to set clear objectives and monitor progress.
• Ability to motivate and inspire a large team.
• Someone who isn’t afraid to lead from the front and enjoy a guest-facing role.
• Strong business, organisational and analytical skills in a complex, high volume environment.
• Ability to work well as part of a large senior team.
• Willingness to be flexible and support multiple teams.
• Availability to work onsite with a flexible schedule including evenings, weekends and holidays.
• Fluent in English.
• Right to work in the UK.

Other information:

THE PERKS OF BEING AN ‘EATALIAN’…

• Healthcare and Dental insurance.
• Free meal on shift.
• Training dedicated to personal development and careers progression opportunities.
• 20% employee discount across retail, bars, and restaurants.
• "Refer a Friend" bonus scheme.
• Lifestyle and culture discounts through our benefit supplier.
• Cycle to work scheme.
• 36 days holiday allowance.
• Technology and gym benefit available.
• Employee assistance program.
• And much more available through our benefits platform.