Application Support Officer Planning Systems

Application Support (IDOX) required to join a Local Authority based in London and it will be Hybrid working. day rate is £343, Inside IR35.

Key Responsibilities:

1. Application Support Provide 1st and 2nd line support for Uniform and related planning applications. Act as the main contact for troubleshooting and resolving system issues. Log and manage incidents and service requests using the IT service management system. Liaise with IT teams and external suppliers to escalate and resolve technical issues.

2. System Administration & Configuration Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement). Manage user accounts, permissions, and roles in line with data protection policies. Maintain and develop workflows, templates, and reference data to support business efficiency. Support system upgrades, patching, and user acceptance testing (UAT).

3. Integration & Development Assist with integration of Uniform with other corporate systems. Support data migration, cleansing, and transformation tasks. Contribute to the development of digital forms and online processes to improve customer service.

4. Project & Change Support Participate in planning and delivery of digital transformation projects. Document system changes and business processes for knowledge sharing and audit purposes. Provide training and guidance to planning staff on new system features. Identify opportunities for digital improvements and support change management.

5. Stakeholder Engagement & Reporting

*Rates depend on experience and client requirements