Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and resolve resident complaints, ensuring fair outcomes and positive relationships.
- Company: Join a housing association dedicated to improving community well-being and resident satisfaction.
- Benefits: Enjoy a competitive hourly rate and the chance to make a real impact in the community.
- Why this job: Be part of a culture that values effective communication and service improvements.
- Qualifications: Experience in handling housing complaints and strong problem-solving skills are essential.
- Other info: This is a temporary role with an immediate start, offering hybrid work after training.
Hourly Rate: £17.42 paye / £22.13 ltd umb
Location: Pitsea / Westminster Bridge Road London or Ealing (initial weeks training will be in Ealing)
Job Type: Temporary, Immediate Start, hybrid (full time in office during training period) initial 2 month booking
We are seeking a Complaints Lead for a housing association based in Pitsea. This role is crucial for thoroughly investigating and resolving complaints raised by residents efficiently and effectively. The successful candidate will play a key role in fostering a positive complaint handling culture, driving service improvements, and maintaining positive landlord-resident relationships.
Day-to-day of the role:
- Thoroughly investigate and resolve complaints raised by residents, ensuring a fair resolution at the earliest opportunity.
- Adhere to the guidelines outlined in the Housing Ombudsman Complaints Handling Code.
- Foster a positive complaint handling culture within the organisation.
- Drive service improvements based on feedback and complaint outcomes.
- Maintain and enhance positive landlord-resident relationships through effective communication and resolution strategies.
Required Skills & Qualifications:
- Proven experience in handling housing complaints.
- Strong understanding of the Housing Ombudsman Complaints Handling Code.
- Excellent investigative and problem-solving skills.
- Ability to handle complex complaints with a fair and balanced approach.
- Strong communication skills, capable of dealing with residents and internal teams effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
- Competitive hourly rate.
- Opportunity to contribute to significant service improvements.
- Work in a role that directly impacts resident satisfaction and community well-being.
To apply for this Complaint Lead position, please submit your CV.
Complaint Investigators employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Investigators
✨Tip Number 1
Familiarise yourself with the Housing Ombudsman Complaints Handling Code. Understanding this code will not only help you in your role but also demonstrate your commitment to effective complaint resolution during interviews.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved complaints or improved service delivery. Being able to share specific instances will showcase your problem-solving skills and ability to handle complex situations.
✨Tip Number 3
Network with professionals in the housing sector. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 4
Demonstrate your communication skills by preparing to discuss how you would handle difficult conversations with residents. This is crucial for the role, and showing that you can maintain a positive relationship will set you apart.
We think you need these skills to ace Complaint Investigators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling housing complaints. Emphasise your understanding of the Housing Ombudsman Complaints Handling Code and any specific achievements in complaint resolution.
Craft a Strong Cover Letter: Write a cover letter that showcases your investigative and problem-solving skills. Mention specific examples of how you've successfully resolved complaints in the past and how you can contribute to fostering a positive complaint handling culture.
Highlight Communication Skills: In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've effectively communicated with residents and internal teams to resolve issues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Reed
✨Know the Housing Ombudsman Complaints Handling Code
Familiarise yourself with the guidelines outlined in the Housing Ombudsman Complaints Handling Code. Being able to discuss specific points from the code during your interview will demonstrate your understanding of the role and its requirements.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific complaints or challenging situations. Prepare examples from your past experience that showcase your investigative skills and ability to resolve issues effectively.
✨Showcase Your Communication Skills
Since the role involves dealing with residents and internal teams, practice articulating your thoughts clearly and confidently. Highlight your ability to maintain positive relationships and communicate effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach complex complaints. Share examples that illustrate your problem-solving skills and your fair and balanced approach to resolving issues, as this is crucial for the role.
