Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide onsite IT support and installations for diverse clients across East Anglia.
- Company: Join CloudScope, a rapidly expanding tech business with a big vision.
- Benefits: Enjoy autonomy, training opportunities, mileage allowance, and a company phone/laptop.
- Why this job: Be the go-to expert in a friendly team while working on exciting IT projects.
- Qualifications: 3+ years in IT Support, strong knowledge of Windows OS, O365, and networking.
- Other info: Full UK Driving Licence required; Microsoft certifications are a plus.
The predicted salary is between 20000 - 28000 £ per year.
Location: Great Yarmouth & surrounding areas
Salary: £25,000 - £35,000 (DOE)
Job Type: Full-Time | Permanent
CloudScope are hiring a Field Engineer on behalf of an MSP near Lowestoft. This is a field-based role, so you’ll be out and about visiting clients across the region, providing high-quality onsite IT support, installations, and project delivery. If you enjoy variety, autonomy, and being the go-to expert on the ground — this one’s for you.
The Role:
- Supporting a diverse client portfolio of 300+ businesses across East Anglia
- Attending client sites to resolve 2nd line technical issues
- Installing PCs, network hardware, routers, switches, and printers
- Troubleshooting Windows and Office 365 environments
- Assisting with server installations and migrations
- Collaborating with the helpdesk team and escalating complex issues when needed
- Involvement in IT projects such as office moves, infrastructure upgrades, and cloud migrations
The Candidate:
- 3+ years’ experience in IT Support, ideally in a client-facing or MSP environment
- Strong working knowledge of Windows OS, O365, and network troubleshooting
- Experience with servers, DNS, DHCP, firewalls, and Active Directory
- Excellent interpersonal and communication skills
- Full UK Driving Licence (essential)
- Able to work independently and manage your own schedule
Desirable:
- Microsoft certifications (MCP, MCSA, etc.)
- Experience working for a Managed Service Provider
- Exposure to VoIP, cloud platforms (Azure), or backup solutions
What’s in it for you?
- Join a rapidly expanding tech business with a big vision
- Be part of a tight-knit, friendly, and highly skilled team
- Autonomy to manage your day and client relationships
- Training, progression, and the chance to grow with the business
- Mileage allowance and company phone/laptop
IT Field Engineer employer: CloudScope
Contact Detail:
CloudScope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Office 365, and network troubleshooting. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a client-facing role, especially within an MSP environment. Prepare examples of how you've successfully resolved technical issues on-site, as this will show your ability to thrive in a field-based position.
✨Tip Number 3
Make sure to showcase your interpersonal and communication skills. Since you'll be interacting with various clients, being able to convey complex technical information in an understandable way is crucial. Consider preparing scenarios where you've effectively communicated with non-technical users.
✨Tip Number 4
If you have any relevant certifications, such as Microsoft certifications, be ready to discuss them. Even if you don't have them yet, expressing your willingness to pursue further training can set you apart as a motivated candidate eager to grow within the company.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in client-facing roles. Emphasise your knowledge of Windows OS, Office 365, and network troubleshooting, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to provide high-quality onsite support. Mention specific experiences where you've successfully resolved technical issues or managed projects, as this will demonstrate your suitability for the position.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as experience with servers, DNS, DHCP, and firewalls. Also, mention any Microsoft certifications you hold, as these will strengthen your application.
Showcase Interpersonal Skills: Since the role requires excellent communication and interpersonal skills, include examples in your application that illustrate how you've effectively interacted with clients or collaborated with teams in previous positions.
How to prepare for a job interview at CloudScope
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and network troubleshooting. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the role's requirements.
✨Demonstrate Your Client-Facing Experience
Since this role involves visiting clients, it's crucial to showcase your interpersonal skills. Share anecdotes that illustrate your ability to communicate effectively with clients and how you’ve managed relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue on-site. Think through your approach and be ready to explain your thought process clearly.
✨Research the Company and Its Clients
Familiarise yourself with CloudScope and their client portfolio. Understanding their business model and the types of clients they serve can help you tailor your responses and show genuine interest in the position.
