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- Tasks: Provide 2nd line support and ensure smooth office operations.
- Company: Join a leading global financial services company with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for tech enthusiasts who love problem-solving and delivering excellent customer service.
- Qualifications: Experience with Microsoft Windows, SCCM, Office 365, and basic networking required.
- Other info: This role is onsite, fostering teamwork and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are working exclusively with one of the largest Financial Services companies in the world. We are looking for an experienced 2nd Line Support Engineer to join another individual to look after the local office.
Apart from the technical skills below, the KEY requirement is high quality customer service.
Expected Technical Experience:
- Microsoft Windows o/s (Windows 10) - working knowledge of build, configuration and registry settings.
- Desktop hardware architecture.
- SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting.
- Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration.
- Office 365, TEAMs, Exchange On-line, One Drive and SharePoint.
- Active Directory - basic administration, Group Policy.
- Appsense (Environment Manager & App Manager, basic policy fault finding expertise).
- Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration such as MS Outlook.
- Email security products eg Retarus and an appreciation of white/black Listing.
- Understanding of virtualisation technology eg VMWare.
- Networks - experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity.
- Telephony - office based telephony services, VOIP, mobile device configuration, tethering and mobile peripherals.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
2nd line Support Engineer - 5 days onsite employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Support Engineer - 5 days onsite
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare examples of how you've provided high-quality customer service in previous roles. This is a key requirement for the position, so having concrete instances ready to share will help you stand out.
✨Tip Number 3
Research the company’s culture and values, especially since they are one of the largest financial services companies. Tailoring your conversation to align with their ethos can make a positive impression during interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and what the company values in a candidate, giving you an edge when applying.
We think you need these skills to ace 2nd line Support Engineer - 5 days onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical expertise with Microsoft Windows, SCCM, and Active Directory, as well as your customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you provided excellent customer service and resolved technical issues effectively.
Highlight Technical Skills: In your application, emphasise your familiarity with the required technologies such as Office 365, virtualisation technology, and networking. Use specific examples to demonstrate your proficiency.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows, SCCM, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues or improved processes.
✨Emphasise Customer Service
Since high-quality customer service is a key requirement, share examples of how you've provided excellent support in previous roles. Demonstrating your ability to communicate effectively and empathise with users will set you apart.
✨Familiarise Yourself with the Company
Research the financial services company you're interviewing with. Understanding their values, culture, and the specific challenges they face can help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting common issues related to desktop hardware, networking, and telephony services.
