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- Tasks: Support enterprise users with MAC/Windows OS, 365 suite, and cloud solutions.
- Company: Join a leading FTSE 250 financial services provider with a strong reputation.
- Benefits: Competitive day rate of £250 to £300 for a flexible 6/12-month project.
- Why this job: Be part of a dynamic team, enhancing user experience in a regulated environment.
- Qualifications: Experience in 2nd line support, especially in financial services, is essential.
- Other info: Immediate start available; no candidates with 4-week notice periods will be considered.
The predicted salary is between 36000 - 60000 £ per year.
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions.
Our client is offering a day rate of £250 to £300 PD for a 6/12-month project to be based in Wolverhampton - 5 days per week.
Key Responsibilities:- Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
- Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
- Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
- Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
- Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
- Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
- Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers.
- Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must have.
- Domain industry experience within a financial services or professional services environment is a must-have.
- Experience supporting MAC & Windows OS systems using JAMF is a must have.
- Working knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions is a must-have.
- Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have.
- Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.
One stage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line EUC Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MAC/Windows OS, Intune, and Azure Virtual Desktop. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a regulated environment, especially within financial services. Be prepared to share examples of how you've successfully navigated compliance and service level agreements in past roles.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and incident management. Think of specific instances where you escalated major incidents or resolved complex issues, as this will showcase your ability to handle high-pressure situations effectively.
✨Tip Number 4
If you have experience supporting senior management or VIPs, be ready to talk about it. This role may involve working closely with high-level stakeholders, so demonstrating your ability to provide excellent support in a professional setting will be advantageous.
We think you need these skills to ace 2nd Line EUC Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles, particularly within financial services. Emphasise your skills with MAC/Windows OS, the 365 suite, and any relevant tools like ServiceNow or JAMF.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention specific experiences that relate to the key responsibilities listed in the job description, such as managing service requests and supporting senior management.
Showcase Relevant Skills: When detailing your experience, focus on your knowledge of Active Directory, Mobile Device Management, and Cloud printing solutions. Use examples to demonstrate how you've successfully handled similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in a regulated environment.
How to prepare for a job interview at Intec Select Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with MAC and Windows OS, as well as your familiarity with tools like JAMF, Active Directory, and ServiceNow. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've handled complex support requests or escalated incidents in the past. This will show your potential employer that you can think critically and act decisively under pressure.
✨Understand the Company Culture
Research the financial services provider's values and work culture. Tailor your responses to reflect how your personal values align with theirs, especially in a regulated environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing joiners, movers, and leavers. Practising these scenarios will help you articulate your thought process and demonstrate your expertise.
