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- Tasks: Support clients in their money advice journey and assist advisers with preparation.
- Company: Join a dedicated team focused on providing essential financial guidance to the community.
- Benefits: Enjoy hybrid working options and travel opportunities across the borough.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Strong people skills, proactive attitude, and proficiency in IT are essential.
- Other info: We actively encourage applications from disabled individuals meeting the minimum criteria.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking to recruit a Money Advice Casework Support Assistant to maximise efficiency and good use of money adviser resources by engaging with and supporting clients with advice preparation and implementation at key points during their money advice journey.
The successful candidate will have excellent people skills, the ability to prioritise work and be proactive and enjoy working as part of a team. They will have a high standard of written English and be proficient in the use of a range of IT packages. A positive attitude to hard work, problem solving skills and a willingness to learn is essential.
The post offers hybrid home/office working with the need for some travel across the borough.
We encourage applications from disabled people by offering them an interview, if they meet the minimum criteria for the job.
Debt Casework Suport employer: Citizens Advice Cheshire East
Contact Detail:
Citizens Advice Cheshire East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Casework Suport
✨Tip Number 1
Familiarise yourself with the key aspects of money advice and casework support. Understanding the challenges clients face will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully worked in a team or supported clients in previous roles. This will highlight your ability to collaborate and prioritise tasks effectively.
✨Tip Number 3
Research the organisation's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of specific instances where you've tackled challenges. This will demonstrate your proactive attitude and willingness to learn, which are essential for this role.
We think you need these skills to ace Debt Casework Suport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Debt Casework Support position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your people skills, problem-solving abilities, and proficiency in IT packages in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles or experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your willingness to learn and adapt, as well as your positive attitude towards hard work.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A high standard of written English is essential for this role, so take the time to review your documents before submission.
How to prepare for a job interview at Citizens Advice Cheshire East
✨Showcase Your People Skills
As a Money Advice Casework Support Assistant, you'll be engaging with clients regularly. Make sure to highlight your excellent people skills during the interview. Share examples of how you've successfully communicated or resolved issues with clients in the past.
✨Demonstrate Proactivity
The role requires someone who can prioritise work and take initiative. Be prepared to discuss situations where you proactively identified a problem and took steps to resolve it. This will show your potential employer that you're a self-starter.
✨Highlight Your IT Proficiency
Since the job involves using various IT packages, it's important to demonstrate your proficiency. Bring up specific software or tools you've used in previous roles and how they helped you in your work. If possible, mention any relevant certifications or training.
✨Emphasise Your Willingness to Learn
A positive attitude towards learning is essential for this position. Be ready to discuss how you've approached learning new skills or adapting to changes in previous jobs. This will show that you're not only capable but also eager to grow within the role.
