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- Tasks: Support customers through the remortgage process and handle various enquiries.
- Company: Join Page Personnel, a dynamic company focused on career growth and training.
- Benefits: Enjoy excellent training, career progression, and a supportive team environment.
- Why this job: This role offers a chance to make a real impact while developing your skills in a fast-paced setting.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a permanent position based in Leeds with a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Page Personnel have just registered a new exciting Permanent Legal Customer Service Advisor Position in Leeds! If you are experienced within customer services and looking for that next step in your career with a business that will provide excellent training and progression then please apply now! Client Details Page Personnel have just registered a new exciting Permanent Legal Customer Service Advisor Position in Leeds! If you are experienced within customer services and looking for that next step in your career with a business that will provide excellent training and progression then please apply now! Description As a Legal Customer Service Advisor you will be supporting customers who are going through the remortgage process handling a variety of enquiries ensuring service level agreements are exceeded. The role will be mainly telephone based and will be working alongside a team of case workers to guide clients throughout the process and chase up required documents for the file. You will be also corresponding with third parties such as banks handling queries to enable the file to be progressed. Profile Previous customer service experience this could be from a range of backgrounds Excellent communication skills and a confident telephone manner The ability to work in fast paced customer focused environment Excellent organisation an…
Legal Customer Service Advisor employer: Page Personnel Secretarial & Business Support
Contact Detail:
Page Personnel Secretarial & Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the remortgage process and common customer queries. This knowledge will help you stand out during the interview, as you'll be able to demonstrate your understanding of the role and how you can assist customers effectively.
✨Tip Number 2
Practice your telephone communication skills. Since the role is mainly telephone-based, being able to convey information clearly and confidently will be crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Prepare examples from your previous experience where you successfully managed multiple tasks or handled high-pressure situations, as this will show that you can thrive in the role.
✨Tip Number 4
Network with professionals in the legal customer service field. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Legal Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service experience in your application. Detail specific roles and responsibilities that align with the Legal Customer Service Advisor position, especially those involving communication and handling enquiries.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your cover letter or CV that demonstrate your confident telephone manner and ability to engage effectively with customers.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'fast-paced environment' and 'organisation skills', to show that you understand the role and its requirements.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is important in a legal customer service role.
How to prepare for a job interview at Page Personnel Secretarial & Business Support
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific situations where you successfully resolved customer issues, as this will demonstrate your ability to handle inquiries effectively.
✨Demonstrate Strong Communication Skills
Since the role is telephone-based, practice articulating your thoughts clearly and confidently. You might want to conduct mock interviews with a friend to refine your communication style and ensure you come across as approachable and professional.
✨Familiarize Yourself with the Remortgage Process
Research the remortgage process and common queries that customers may have. This knowledge will not only impress your interviewers but also show your commitment to understanding the role and its responsibilities.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
