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- Tasks: Provide first-line IT support and troubleshoot technical issues for clients.
- Company: Join a top-notch IT Managed Services Provider known for excellent staff treatment.
- Benefits: Enjoy competitive salary, potential for remote work, and great corporate perks.
- Why this job: Be part of a supportive culture that values your growth and impact in tech.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: Perfect for high school and college students looking to kickstart their IT career.
The predicted salary is between 16800 - 28000 £ per year.
Up to £28k Worthing, West Sussex
middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineers! After already placing within the business, we know firsthand how well they treat their staff and clients!
This is a great move for a Service Desk/IT Support Engineer who is looking for the right opportunity.
1st Line Support Engineer employer: Middle Recruitment Limited
Contact Detail:
Middle Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and software that are frequently used in 1st Line Support roles. Being able to discuss your experience with ticketing systems or remote support tools during the interview can really set you apart.
✨Tip Number 2
Brush up on your customer service skills, as this role involves direct interaction with clients. Practising how to handle difficult situations or technical issues calmly and effectively will demonstrate your readiness for the job.
✨Tip Number 3
Research the company culture of the IT Managed Services Provider you're applying to. Understanding their values and how they treat their staff can help you tailor your responses in the interview to show that you’re a good fit.
✨Tip Number 4
Prepare some insightful questions to ask during your interview. This shows your genuine interest in the role and the company, and it can also help you assess if this is the right workplace for you.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a 1st Line Support Engineer. Tailor your application to highlight relevant skills and experiences that match what the company is looking for.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences relevant to the 1st Line Support Engineer position. Use keywords from the job description to ensure your CV stands out to recruiters.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention any previous experience in IT support and how it has prepared you for this position. Be sure to convey your passion for helping others and solving technical issues.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Middle Recruitment Limited
✨Know Your Technical Stuff
As a 1st Line Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common IT issues, troubleshooting techniques, and the tools you might use in the role. Be prepared to answer questions about your experience with service desk software and any relevant certifications.
✨Showcase Your Customer Service Skills
This role is all about helping users solve their problems. Highlight your previous experience in customer service or support roles. Share examples of how you've effectively communicated with clients and resolved their issues, as this will show that you can handle the demands of the job.
✨Research the Company
Familiarise yourself with the IT Managed Services Provider you're interviewing with. Understand their services, values, and culture. This will not only help you tailor your answers but also show your genuine interest in the company and the role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team, the tools they use, and the challenges they face. This shows that you're engaged and eager to learn more about how you can contribute to their success.
