Tier 3 Engineering Support - NICE CX One

Job Description Tier 3 Engineering Support – NICE CXone Location: Remote in the UK Role type: Contract or Perm Salary/Rate: £40,000 per annum (Perm) or £300 per day (Inside IR35) A leading organization is seeking an experienced Tier 3 Engineering Support professional to join its technology team. This role is suited for an individual with deep technical expertise in NICE CXone and a passion for resolving complex technical issues in a dynamic, customer-focused environment. The Tier 3 Engineer will serve as the final point of escalation for technical support and play a key role in ensuring optimal system performance and customer satisfaction. Key Responsibilities: Deliver expert-level troubleshooting and resolution for complex, escalated technical issues related to the NICE CXone platform and associated systems. Collaborate directly with clients to investigate and resolve problems involving platform functionality, integrations, and performance. Support and mentor Tier 1 and Tier 2 teams to facilitate effective incident resolution and a smooth escalation process. Conduct root cause analysis and provide strategic recommendations to improve platform stability and prevent recurring issues. Partner with engineering and development teams to escalate software bugs or enhancement requests, and ensure timely resolut…